by Art Petty | May 10, 2017 | First Time Manager Series, Leadership
Your instinct as a first-time manager is to tell people what to do. It’s not asking versus telling, it is telling versus asking. After all, you’re in charge, and that’s what bosses do. Or not. Telling works great in fire drills, emergency rooms, and battlefield...
by Art Petty | Sep 26, 2011 | Uncategorized
It’s amazing what you hear if you exert a little self-control, clamp your jaw shut and focus on trying to understand what your employees and team members are trying to tell you. You learn about what’s working, what’s not, where you need to step up and offer help,...
by Art Petty | Aug 1, 2011 | Career, Leadership, Leadership Caffeine
Newsflash: The Center for Leadership Diseases (CLD) has just announced an addition to their growing list of maladies and afflictions running rampant through the leadership and customer service communities. Respect Deficit Disorder (RDD) has officially been added to a...
by Art Petty | Feb 23, 2011 | Uncategorized
Note from Art: Mary Jo Asmus and I are back with our third collaborative blogging effort. Our first posts, “Two Voices on the Words of a Leader” and “Two Voices on Humility and the Effective Leader,” remain personal and reader favorites. I like...
by Art Petty | Aug 5, 2010 | Career Re-mix, Leadership, Uncategorized
I trot this anecdote every once in awhile because to this day, it’s still the best example that I’ve observed of a senior manager that missed the memo on the need to engage with her team members. This individual was uncomfortable making decisions and...
