One of the key success factors for leaders and for all of us is hiding in plain sight ready for all of us to use. Here are six key ingredients essential for ensuring respect is present in every encounter.
My favorite part of working with good managers is their seeming superpower to make their difficult jobs guiding and engaging with team members and stakeholders look easy. Here are 8 key behaviors I've observed in these managers:
From feedback and coaching discussions to interchanges with coworkers who can say, “Yes” or “No” to your requests for resources, process changes, budgetary allocations or fresh ideas, there’s no end to the critical communication situations we encounter at work. I find that just a few common-sense, authentic communication tactics improve your success and strengthen your credibility as well.
The absence of respect breeds toxicity among individuals and across the workplace. Instead of being blinded by your brilliance it pays to take the time to look, listen, learn, and value the person across the table from you. You’ll be pleased with results, including the respect you'll receive in return.
It's possible for organizations to contract a potentially terminal case of under-performance while pursuing a culture that emphasizes not only collegial interchange, but a sense of what I can only describe as niceness. High performers and high performance cultures thrive on challenge and push, not coddling or sheltering from reality. As a leader, you set the tone.
It's easy to fall into the trap of telling versus asking. Telling is fast and ensure that the work gets done to your standards. It's also the height of laziness and a profoundly powerful way to show your lack of respect for your team members. Try asking instead of telling. You will be surprised with the results.
It’s amazing what you hear if you exert a little self-control, clamp your jaw shut and focus on trying to understand what your employees and team members are trying to tell you. You learn about what’s working, what’s not, where you need to step up and offer help, where you need to step in and deliver feedback and so much more.
Newsflash: The Center for Leadership Diseases (CLD) has just announced an addition to their growing list of maladies and afflictions running rampant through the leadership and customer service communities. Respect Deficit Disorder (RDD) has officially been added to a list of maladies that includes Two-Dimensional Leader Disease (2DLD) and Tired Leader Syndrome (TLS). In this era of runaway deficits, it seems that the need to treat others…especially those who work for and with us well..it has run away.
Mary Jo Asmus and I are back with our third collaborative blogging effort, focusing on what it means and feels like to be heard and not to be heard. Our first efforts, "Two Voices on the Words of a Leader" and "Two Voices on Humility and the Effective Leader," remain personal and reader favorites. I like the "Words" post so much...particularly Mary Jo's portion, that with her permission, I'm including it in my forthcoming book, Leadership Caffeine-Ideas to Energize Your Professional Development.
There are a million opportunities for us to shortchange conversations in pursuit of the urgent important. It takes discipline and the recognition that your attention as a leader is one of the best ways that you have for conveying your respect for individuals and teams.
