While I support your team members' development through workshop programs and one-on-one coaching, my primary job is listening. Without violating our sacred commitment to confidentiality, here are some of the big themes I heard this year that might just help you manage more effectively.
In this crisis environment, there are only two behaviors that will save your organization: curiosity and listening.
Why is it some people fail to talk about anything but themselves? Resist the temptation to regale others with your "I" monolog, and instead, focus on creating healthy dialog. If it doesn't work, move on before your ears metaphorically melt.