How to Respond When Someone Violates Your Trust

I’m an advocate of leaders practicing Swift Trust in the workplace. Given that time-to-trust is an essential driver of time-to-performance on teams, the approach makes sense, yet it is not risk-free—it will backfire from time-to-time. Here are some approaches to help you recover when someone makes you question your decision to trust them:

Thinking Differently—It’s Time to Fire Up Your Firm’s Imagination

There are more than a few reasons your firm or industry won't make it through the next decade. While you won't derail or defuse the power of the many disruptive market forces swirling in our world, it's the lack of imagination for harnessing these forces that may ultimately relegate your firm to the business history books. Ironically, imagination may be the most controllable and most important of the tools you need to survive and even thrive in this world.

Stepping In to Lead a New Group? Try This Process to Grow Trust and Gain Performance

If you're an executive or top manager staring at a new group you've been assigned to lead and concluding you've got a lineup that looks destined for last place, it's time to take action. Of course, most of those actions involve the person staring back at you in the mirror. Here's a process that will help:

Why Trickle-Down Strategy Approaches Leave Your Employees Thirsty

Unless you're in a start-up or small business, it's impossible to have everyone in the firm physically "in-the-room" for strategy sessions. However, using a strategy-as-a-continuous-process approach, it is possible and desirable to involve everyone in the work of strategy from ideation to execution. But first, you've got to re-plumb the trickle-down strategy process approach to something significantly more inclusive.