How to Respond When Someone Violates Your Trust

I’m an advocate of leaders practicing Swift Trust in the workplace. Given that time-to-trust is an essential driver of time-to-performance on teams, the approach makes sense, yet it is not risk-free—it will backfire from time-to-time. Here are some approaches to help you recover when someone makes you question your decision to trust them:

The Destructive Drumbeat of Incessant Feedback

Feedback is an important tool for managers to promote high performance and performance improvement. However, when the flow of feedback exceeds a person's ability to process and act on it, the results include stress and disengagement. Here are ideas to help managers tailor their feedback volume and frequency to the needs and styles of their team members.

Free Mini-Course: How to Deal with 5 Difficult Characters

We all know these challenging characters. They're present in every workplace. The question is, how do you deal with them and get your job done? In my free mini-course, I share 5 videos with ideas and approaches you can put to work immediately with your versions of these challenging characters.