by Art Petty | Oct 14, 2010 | Leadership
Our family is coming through a challenging period after an unexpected healthcare emergency with our oldest son. Thankfully, all is improving, and our focus is now on helping him convalesce and resume the life of a 21-year old college senior. With almost a month to...
by Art Petty | Apr 28, 2010 | Uncategorized
It’s finally cycling season here in the Chicago area! After a long winter of not taking my road bike into the shop for a tune-up , I recently rolled it in on a busy Saturday, when the owner and crew were fully engaged at a break-neck pace selling bicycles and writing...
by Art Petty | Nov 5, 2009 | Uncategorized
We all intuitively know that one of the keys to success or at least one of the the cures for mediocrity is going that extra little distance that makes all of the difference in the eyes of our customers or audiences. Part of my business practice has me helping...
by Art Petty | Sep 2, 2009 | Management Innovation
Note from Art, OK, this is a bit of a rant on the state of customer service in some firms. If you find the topic disagreeable, leave me an e-mail or dial my phone and press 1 to… Perhaps my age is showing here, but sometimes, you just need human contact! For customer...
by Art Petty | Jun 17, 2009 | Marketing
Apologies are everywhere these days. I wrote a post on leaders and apologies last week, and this week, Letterman is in the news apologizing to Sarah Palin for a joke that went awry. Yesterday, as I prepared to get even with my evil Telco provider by dropping them like...
