by Art Petty | Jan 14, 2009 | Leadership
One of my favorite, provocative business thinkers, Gary Hamel, says what we’ve all been thinking about in his Wall Street Journal blog post, “Too Many Industries Suffering from Detroititis.” While the term “Detroititis” is not yet in common use, it isn’t hard to...
by Art Petty | Dec 28, 2008 | Marketing
I suspect from the crowd at the Crystal Lake, IL AT&T store on the day after Christmas, that I was not the only person in America that had decided to surprise someone in their family with a new Apple 3G iPhone. While I cannot be certain what it was like at the...
by Art Petty | Aug 10, 2008 | Leadership
Fresh off of a vacation and what seems like a thousand or so “interactions” with various service providers and merchants, I continue to be perplexed as to why we as consumers so easily accept and by default, encourage lousy customer service in our daily lives. ...
by Art Petty | Jun 11, 2008 | Leadership
You don't have to look hard to learn about the impact of rising fuel costs, including layoffs, plant closings, cutbacks, service reductions, fare hikes and new user fees. These headlines and many more just like them blare from the tv and radio or jump out...
by Art Petty | Mar 5, 2008 | Leadership
Bob is leaving behind the business that he helped start and grow and save and grow and sell and sell again, and no one in BIGCO cares. Frankly, no one in the upper ranks even knows that he exists. The dirty little secret: he’s just another faceless...
