It’s rare that a story headline in my morning reads jolts me awake. This one in the WSJ did. “Storied Toolmaker Closes Its Last Hometown Plant — and Blames Its Tape Measures.”
A plant closing unleashes a flood of family memories
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The Leadership Caffeine Blog
Feeling Stuck? Revisit Drucker’s “Managing Oneself” and ask and answer these questions
Peter Drucker’s classic article, “Managing Oneself” is something I read annually. The gold in this article is in his five powerful questions we all need to ask and answer to create alignment between ourselves and our work and lives. I share these and offer six additional questions worth considering.
The Management System Creates the Customer Experience—Observations in Excellence and Otherwise
For the management of business-to-consumer (B2C) organizations, the retail or service location is, of course, the ultimate proving ground. The experience for the consumer—good or bad, reflects the organization’s management systems from values, commitment to hiring, leadership development, and operations effectiveness. Here are some examples—good or bad—of the management system in action.
I always want it to rain on 9/11—personal reflections on the day the world changed
I always hope for rain on 9/11. Of the images and emotions seared into my mind from this day, the backdrop of that perfectly blue sky where we saw evil up close and felt the burn of tragedy and loss is something I can’t shake. Clear blue skies amplify my emotions on subsequent anniversaries of that awful day.