While the technique or reaching agreement with your stakeholders one by one ahead of formal approval might seem a bit like playing politics, I prefer to view it as covering the bases. Leaders invest in people they trust and have a sense for, and the ceremony of a group meeting is the wrong place to try and build your trust and credibility.
As professional project management practices (and project managers) grow in importance to a firm's success (see my post: Struggling With Strategy? Think Project Management), it is critical that top leaders learn how to support the process rather than beat it into submission. And because as the saying goes, "it takes two to tango," Project Managers need to learn how to "manage" their executives to minimize unproductive involvement or outright interference.
As a leader, you are on display every day and in every exchange and how you conduct yourself is observed very closely by all around you. Lose your cool, snap at a subordinate, act like the spoiled tennis player above, and you not only fail to build your professional credibility, you damage it. Alternatively, if you recognize that the moment in time when things are heading the wrong way is a remarkable opportunity to build credibility and create powerful learning opportunities for your team members, you will conduct yourself with grace under fire.
ne of the most common mistakes of leaders of all experience levels is failing to act in a timely manner on poor performers. This is certainly consistent with our firm's findings in interviews and surveys over the past two years, where the winner for number one self-described weakness was delivering constructive feedback. (Choose your label: constructive feedback=the tough performance discussion, robust dialog or candid conversation.) Apparently, many of us are wired with a naive sense of optimism and a willingness to continue throwing good time and money after bad in the never-ending hope that the poor performer will see the light, make adjustments and turn things around. And it does happen. Rarely. In fact, so infrequently, that in my opinion, the leader is better served operating with the parable of the scorpion and the frog in mind. In case you don't recall, the scorpion convinces the frog that he has changed and should the frog kindly agree to transporting the scorpion across the pond, the scorpion promises not to sting him. Needless to say, they don't make it across the pond. With their last gasps, the frog asks why and the scorpion responds with, "It's my nature."
As a leader looking for ways to improve the performance of your team, it is important to spend some time examining the impact that you have on the working environment and productivity of your associates. Effective self-examination might just help identify some opportunities for your own development that will spur the performance of those around you.
