The Words and Decisions of Questionable Leaders

“That’s an important issue that you’ve raised, and we should talk about it and decide at the right time.” For this manager, it was never the right time. “I’m not making a decision until the facts are clear and I’m comfortable.” The facts were never quite clear enough...

Friday Shorts from Management Excellence

Resources, Great Reads and Sound Bites for Your Summer Weekends Decisions, Decisions In spite of the unfortunate example/timing of BP as an effective decision-making company, the article, “The Decision Driven Organization,” by Marcia Blenko, Michael Mankins and Paul...

Hug an Internal Customer Today

Tom Peters, in his excellent and inspirational collection of little things that have a big impact (The Little Big Things-163 Ways to Pursue Excellence), reminds us how important our internal customers are to our success. We focus on external customers for all of the...

Leading to the Values

Are your firm’s values worth the price of the frames that they presently occupy while hanging in your lobby, the main conference room and your CEO’s office? As a confirmed Leadership Anthropologist, I am fascinated by the use, misuse general lack of use of...

Help Your Team Pass the “Walk in the Door” Test

As you and your team members start your days by walking through the office doors or for remote associates, logging on, can everyone connect the top priorities on their “To Do” lists to the strategic priorities of your firm? Surprisingly, in both live settings (show of...