by Art Petty | Sep 2, 2009 | Management Innovation
Note from Art, OK, this is a bit of a rant on the state of customer service in some firms. If you find the topic disagreeable, leave me an e-mail or dial my phone and press 1 to… Perhaps my age is showing here, but sometimes, you just need human contact! For customer...
by Art Petty | Aug 31, 2009 | Career, Leadership
The irony wasn’t missed by me that as I was packing up today to head to a speaking engagement, my college freshman son called to let me know that he was on his way to deliver a speech in class. The only thing that separated us for the moment was 30 years and a few...
by Art Petty | Aug 30, 2009 | Career, Leadership, Leadership Caffeine
Self-confidence is rocket fuel for leaders. Used carefully and ignited under the proper conditions, it propels you and those around you to remarkable heights. However, beware the narrow tolerance ranges of your own self-confidence. Too little and you act and are...
by Art Petty | Aug 28, 2009 | Career, Leadership
I talk with a great number of leaders at various levels and stages of their careers about their own experiences in “becoming a leader,” and I’m constantly fascinated by their start-up stories. Fascinated, that is, the way many drive past a car wreck. Shocked and...
by Art Petty | Aug 26, 2009 | Career, Leadership, Product Management
Notes from Art: I recently mentioned that I would be kicking off the Management Excellence Audio Interview Series, and I’m thrilled to be doing it today with Mike Mulcahy, a technology industry executive that has served as a CEO, a Founder of his own start-up and a...
