Family Time, Writing Time and Cookie Time!

After wrapping up some business today, I plan on moving quickly into family mode. Rumor has it that I’m in charge of cookie decorations this afternoon and present deliveries tomorrow. Beyond the Christmas holiday and family events, I’m taking my sons and...

Smiles, Sales and Leadership

The smile may be the single most powerful sales tool ever. I enjoy observing how the help in stores engage with their customers. What you see and hear speaks volumes about the leaders they work for. Want to know how people feel about their jobs and their bosses? It’s...