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Leadership Caffeine™: Six Low-Cost Ideas to Stimulate Global Awareness

by Art Petty | May 9, 2011 | Career, Leadership Caffeine

I spend some a fair amount of my post 6:00 p.m. leading programs and classes on various management and leadership topics, including international business.  I love the I-Biz classes in part, because for many participants, the classes are like opening the window shades...

The Meeting to Decide Whether to Outsource the Call Center

by Art Petty | May 4, 2011 | Leadership

Note from Art: this is a rave. I was on the receiving end of one too many miserable support experiences recently, and this is my, “I’m Madder than Hell…” response.  Back soon with my regularly scheduled and much milder content on management and leadership. Executive...

Leadership Caffeine™: In the Face of Strong Headwinds, Learn to Tack

by Art Petty | May 2, 2011 | Career, Leadership, Leadership Caffeine

Note from Art: Thanks to Jesse Lynn Stoner and Ken Blanchard in their latest edition of, “Full Steam Ahead” for reminding me of the tacking maneuver of sailboats. Stay tuned for my podcast interview with Jesse about this delightful and valuable book in the next few...

Trust, Performance and Your Success

by Art Petty | Apr 28, 2011 | Career, Decision-Making, Leadership

Much of who we are and what we do in our professional lives is built on an unforgiving foundation of trust. Trust is hard earned and those bestowing trust do so slowly, carefully and tentatively, all the while testing for reasons to pull back and guard this precious...

Leadership Caffeine™: Motivate with Context

by Art Petty | Apr 25, 2011 | Leadership, Leadership Caffeine, Strategy

Overheard: Why are we doing this project? I don’t know who is making these priority calls. They don’t make any sense. We’re so far removed from the customer, no one notices what we do. During my review, I was encouraged to innovate more. I don’t know what that means....
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