by Art Petty | Sep 6, 2011 | Career, Leadership Caffeine
If you work for a leader who practices what Goffee and Jones described in their HBR classic, “Why Should Anyone Be Led by You,” as Tough Empathy, you can expect to be on edge a good deal. Respond well to this demanding but respectful leader’s style, and instead of...
by Art Petty | Sep 5, 2011 | Uncategorized
Run, don’t walk to get a jump on the other shoppers over at Dan McCarthy’s Great Leadership site, with the September Leadership Development Carnival-Back to School Sale edition. Dan is marking down and moving out the best ideas in leadership and...
by Art Petty | Sep 2, 2011 | Uncategorized
Here’s my slightly serious, slightly tongue-in-cheek listing of things that are truly frightening and worth worrying about. Feel free to add your own. 20 Things that Should Make Your Skin Crawl: 1. The government promising to take care of you. 2. The government...
by Art Petty | Aug 31, 2011 | Leadership Caffeine Podcast
For managers and executives, customer service is either a golden opportunity or, as some seem to treat it…a cost center. However, perhaps one of the outcomes of this great recession and the on-going economic malaise…is that many organizations and managers are waking...
by Art Petty | Aug 29, 2011 | Leadership, Management Innovation
One of the exciting parts of living and working through “these interesting times,” comes from the opportunity to apply the tools of management in new ways and forms to today’s complex problems. This “management innovation” as Dr. Gary Hamel describes it, is much...
