Customer Service Hell and Lousy Leaders

The contrast between organizations where employees are engaged, happy to be there and happy to serve and organizations where the employees are going through the motions is clearly and painfully visible to all of us. This latter organization where customers are an...

In Memoriam-2012

For those who we can no longer thank, we give our thanks. And for those who have served and are walking among us, take time today and share your appreciation for their service.