by Art Petty | Aug 12, 2008 | Leadership, Leading Change, Strategy
I am busy preparing for my fall MBA teaching assignments and I tripped across an interesting survey about employees and change (circa 2006) in the excellent text: Managing for Quality and Performance Excellence by Evans and Lindsay. (Note, contrary to my comments...
by Art Petty | Aug 10, 2008 | Leadership
Fresh off of a vacation and what seems like a thousand or so “interactions” with various service providers and merchants, I continue to be perplexed as to why we as consumers so easily accept and by default, encourage lousy customer service in our daily lives. ...
by Art Petty | Jul 7, 2008 | Leadership, Product Management, Project Management, Strategy
Ever since terms like reengineering, right sizing and downsizing became part of the corporate lexicon; midlevel managers have been taking it on the chin. This once populous class has been synergized and right-sized almost to extinction. Those that remain...
by Art Petty | Jun 23, 2008 | Leadership, Project Management, Strategy
A number of months ago, I wrote about the benefit of applying professional project management practices to help improve strategy execution (Struggling with Strategy? Think Project Management). While many view strategy as something that is transformational (and...
by Art Petty | Jun 15, 2008 | Leadership, Leading Change
Jack Welch, in his 2005 book, Winning, offers the following thoughts on change:“For more than a decade, there has been a whole industry devoted to the topic (change), all of it selling pretty much the same line: change or die. Well…it’s true.”Mr. Welch also...
