by Art Petty | Nov 24, 2008 | Leadership, Leading Change
At the risk of showing my inner-nerd, one of the more memorable sayings from the Star Trek series of shows (post Kirk & Crew) is: “Resistance is Futile.” This of course was the mantra of the Borg, a race of part-human, part machines that sought to assimilate all...
by Art Petty | Nov 10, 2008 | Leadership, Leading Change
Perhaps it is human nature, but we tend to eschew change either in our personal habits or in business settings until we are faced with mortality. In organizations, most significant change occurs during times of crisis when the threat of extinction sufficiently...
by Art Petty | Oct 31, 2008 | Uncategorized
This is my pre-election post on government, and I promise to stay focused on performance and not politics. There’s enough hot air being expended by the candidates and pundits and I don’t need to add to the global warming. However, it does seem like a good time for...
by Art Petty | Aug 12, 2008 | Leadership, Leading Change, Strategy
I am busy preparing for my fall MBA teaching assignments and I tripped across an interesting survey about employees and change (circa 2006) in the excellent text: Managing for Quality and Performance Excellence by Evans and Lindsay. (Note, contrary to my comments...
by Art Petty | Aug 10, 2008 | Leadership
Fresh off of a vacation and what seems like a thousand or so “interactions” with various service providers and merchants, I continue to be perplexed as to why we as consumers so easily accept and by default, encourage lousy customer service in our daily lives. ...
