by Art Petty | Oct 17, 2024 | Personal Reflections, The Management System
For the management of business-to-consumer (B2C) organizations, the retail or service location is, of course, the ultimate proving ground. The experience for the consumer—good or bad, reflects the organization’s management systems from values, commitment to...
by Art Petty | May 16, 2019 | Art of Managing, Decision-Making, Leadership, Leading Change, Management Innovation, Project Management, Strategy
Anyone who has invested time in renovating an older home understands surprises and conundrums emerge every time a wall or ceiling is breached. I resisted the irrational urge to take on a monumental task at our lake home as a do-it-yourselfer, and I breathe a sigh of...
by Art Petty | Jan 24, 2017 | Leadership, Leadership Caffeine, Strategy
Everything about how we structure and manage our organizations is rooted in one objective: to achieve increasing levels of productivity. Create more at less cost with an increasing level of quality. Target more precisely and engage efficiently. Sell more with less...
by Art Petty | Mar 24, 2016 | Art of Managing, Decision-Making, Strategy
With clear acknowledgement that I am just one of millions of consumers impacted by the Takata Airbag disaster (recall), I feel compelled to vent. I of course vent not by screaming, but by looking for the management lessons in the mess. There are more than a few...
by Art Petty | May 4, 2011 | Leadership
Note from Art: this is a rave. I was on the receiving end of one too many miserable support experiences recently, and this is my, “I’m Madder than Hell…” response. Back soon with my regularly scheduled and much milder content on management and leadership. Executive...
