It turns out that successful, effective leadership is much more than a focus on results. Here are some valuable leadership lessons learned the hard way.
There's no shortage of leadership and management lessons to be found in the hard, manual labor found at a north woods property. While to many, the work might seem overwhelming, for those secure in the knowledge that they are creating something remarkable for those around them, the work is just part of the price of admission to success.
A "difficult employee" experience wreaks havoc on team morale and the manager's psyche. For some managers, this experience is so painful, it prompts them to redirect in their careers. For others--survivors, they find different ways to turn the negative experience into improved leadership performance in the future. Here are four approaches of leaders who survived and thrived following a toxic employee situation:
Chances are, we've all read about and heard from mid-career managers complaining about the younger generation entering the workforce. The “don’t want to pay their dues,” and “you can’t pry them away from their PDAs,” and “poor work ethic” laments are in my opinion, lame copouts by managers stuck in their own inflexible ways. There’s good and bad in every generation, it’s just that this one feels different, because it is.
Many people fear ambiguity and/or they don’t trust their own ability to create or solve a problem, so they respond with a question that delegates the thinking to someone else. That’s a bad habit, and if the workplace or college classrooms were refereed events, those “you do my thinking for me so I don’t have to be creative or take a risk” questions would be infractions.
Mix one part global economic crisis with ample quantities of uncertainty and ambiguity. Stir in two-parts ever-changing global competition and a dash of geopolitical instability and you’ll end up with something that looks and feels a lot like the world of today, complete with the mild aftertaste of fear. You’ll also end up with a remarkable living leadership laboratory, where the best leaders are rediscovering the importance of leadership blocking and tackling while simultaneously developing the new skills and approaches required in this complex environment.
Note from Art: this one’s with a little help from my friends. I’ve been working a great deal with first-time leaders recently (my favorite groups!) and I posted a tweet to the extremely talented group of great people that I follow on Twitter asking what they wish someone would have told them when they started out in their leadership careers. Here are a few of their insightful thoughts with attribution, commingled with thoughts of my own.
It takes a certain amount of curiosity and yes, even courage for forty-something corporate types to even admit that there might just be something to a social networking tool like Twitter. Many of my contemporaries scoff and mock the tool and anyone participating. As leaders, we often lose our intellectual curiosity and courage as we move through our careers. We’ve seen it all before and we’re well aware in our own minds that when you take risks and do something a bit edgy, most of the time, bad things happen. We’ve seen fads come and go, and to many of us, this is just one more fad. To those involved, it is part of the fundamental rewriting of the rules...
We were in the early days of our trench warfare trying to save the company, so it was natural that we felt a kinship with the pilot and crew of the Belle. As we drank and watched, we began to discover business rules and management lessons within the war-movie plot. By the time we were done, we had Ten Rules of Management From The Memphis Belle. Then, Paul came up with an 11th. I cussed and said “you can’t just have an odd number like 11” - so we replayed the movie in our heads and thought of 9 more. And thus we discovered the 20 Lessons From The Memphis Belle. We had them printed up on little cards and handed them out to employees. We gifted them to strategic partners and customers. We printed them on posters and hung them in our offices. When we ran into a hard issue in the business we would refer to the Rules: more often than not there was a rule that was right on point. Each time we’d be amazed, but then we’d say: “Ah! The Rules know all!”
Sometimes we learn lessons in interesting ways. I learned the power of "keeping things simple" in an amusing but instructive manner from an early mentor at Panasonic. For leaders looking to manage complexity during these difficult times, I offer my own Six Power Tools for keeping things simple and driving high performance.
