by Art Petty | Aug 1, 2011 | Career, Leadership, Leadership Caffeine
Newsflash: The Center for Leadership Diseases (CLD) has just announced an addition to their growing list of maladies and afflictions running rampant through the leadership and customer service communities. Respect Deficit Disorder (RDD) has officially been added to a...
by Art Petty | Jul 18, 2011 | Leadership, Leadership Caffeine
Just about all of us have had that experience where we’ve heard our voice on an audio recording or viewed ourselves on a video recording. “Aack, who is that?” or, “Do I really look/sound like that?” are frequent reactions. Yes, you do. The stranger on the recording or...
by Art Petty | May 16, 2011 | Leadership, Leadership Caffeine
How consistent are you in your approaches to dealing with people and problems? Is this You? Is there an early warning system in place in your office that tracks your every move from the car through the parking lot and into the office? “DefCon 9, she spilled her coffee...
by Art Petty | May 2, 2011 | Career, Leadership, Leadership Caffeine
Note from Art: Thanks to Jesse Lynn Stoner and Ken Blanchard in their latest edition of, “Full Steam Ahead” for reminding me of the tacking maneuver of sailboats. Stay tuned for my podcast interview with Jesse about this delightful and valuable book in the next few...
by Art Petty | Apr 25, 2011 | Leadership, Leadership Caffeine, Strategy
Overheard: Why are we doing this project? I don’t know who is making these priority calls. They don’t make any sense. We’re so far removed from the customer, no one notices what we do. During my review, I was encouraged to innovate more. I don’t know what that means....
