by Art Petty | Sep 6, 2011 | Career, Leadership Caffeine
If you work for a leader who practices what Goffee and Jones described in their HBR classic, “Why Should Anyone Be Led by You,” as Tough Empathy, you can expect to be on edge a good deal. Respond well to this demanding but respectful leader’s style, and instead of...
by Art Petty | Aug 22, 2011 | Career, Leadership Caffeine
Luck, while nice when she smiles on you, is a fickle and elusive relative. She rarely shows up at family events and when she does, it’s all about her. She raises expectations of ridiculous things to insane levels, and then disappears after disappointing, without a...
by Art Petty | Aug 15, 2011 | Leadership Caffeine
You’re to be excused if you feel like you live in a world under siege. From wars and violence to natural disasters and man-made financial and governing catastrophes, these are most definitely challenging times. Winston Churchill, the remarkable wartime leader of Great...
by Art Petty | Aug 1, 2011 | Career, Leadership, Leadership Caffeine
Newsflash: The Center for Leadership Diseases (CLD) has just announced an addition to their growing list of maladies and afflictions running rampant through the leadership and customer service communities. Respect Deficit Disorder (RDD) has officially been added to a...
by Art Petty | Jul 18, 2011 | Leadership, Leadership Caffeine
Just about all of us have had that experience where we’ve heard our voice on an audio recording or viewed ourselves on a video recording. “Aack, who is that?” or, “Do I really look/sound like that?” are frequent reactions. Yes, you do. The stranger on the recording or...
