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Leadership Caffeine™ Podcast-Bob Lucas on Customer Service

by Art Petty | Aug 31, 2011 | Leadership Caffeine Podcast

For managers and executives, customer service is either a golden opportunity or, as some seem to treat it…a cost center. However, perhaps one of the outcomes of this great recession and the on-going economic malaise…is that many organizations and managers are waking...

Leadership Caffeine™ Podcast-Linda Finkle on Partnering

by Art Petty | Aug 24, 2011 | Leadership Caffeine Podcast

The lure of “partnering” with others is strong in our society, particularly as more and more high quality professionals pursue their own businesses outside of the not-so-cozy confines of corporate walls. Much like marriage, there are some remarkable...

Leadership Caffeine™ Podcast-John Baldoni on Leadership

by Art Petty | Aug 17, 2011 | Leadership Caffeine Podcast

I truly love creating these shows. While Morely Safer and other great interviewers are secure in their jobs as I learn the challenging art of interviewing and strive to minimize my “uh’s,” the guests are fantastic! Joining us for this episode is John...

Leadership Caffeine™ Podcast-Kevin Oakes on Integrated Talent Management

by Art Petty | Aug 10, 2011 | Leadership Caffeine Podcast

I had the great fortune recently to connect with Kevin Oakes, CEO of The Institute for Corporate Productivity (i4CP) on his new book as co-editor with Pat Galagan, The Executive Guide to Integrated Talent Management. Any title that includes the phrase,...

Leadership Caffeine™ Podcast: Dan McCarthy Interview

by Art Petty | Aug 3, 2011 | Leadership Caffeine Podcast

I’m excited to announce the launch of my new podcast series: The Leadership Caffeine Podcast, and I’m thrilled that Dan McCarthy, the proprietor of the Great Leadership blog, is here as my first guest. [fusion_builder_container...
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