by Art Petty | Aug 20, 2008 | Leadership
My blogging volume is off a bit due to client engagements and teaching activities (a good problem), but I had to take a timeout this afternoon and share some thoughts from a recent discussion. A very thoughtful manager summed up his perspective on his role in...
by Art Petty | Aug 18, 2008 | Leadership
Students of the late W. Edwards Deming, the quality guru and management consultant will quickly recognize the phrase, “Drive Out Fear” as number 8 of his 14 points for achieving quality excellence. Dr. Deming penned his points during a period in the...
by Art Petty | Aug 14, 2008 | Leadership, Leading Change
In this must-read article: “If You’re Open to Growth, You Tend to Grow,” by Janet Rae-Dupree, Stanford Psychologist Carol Dweck summarizes decades of research into how people think about intelligence and talent with the following:“Those who believe that they...
by Art Petty | Aug 12, 2008 | Leadership, Leading Change, Strategy
I am busy preparing for my fall MBA teaching assignments and I tripped across an interesting survey about employees and change (circa 2006) in the excellent text: Managing for Quality and Performance Excellence by Evans and Lindsay. (Note, contrary to my comments...
by Art Petty | Aug 10, 2008 | Leadership
Fresh off of a vacation and what seems like a thousand or so “interactions” with various service providers and merchants, I continue to be perplexed as to why we as consumers so easily accept and by default, encourage lousy customer service in our daily lives. ...
