by Art Petty | Aug 10, 2008 | Leadership
Fresh off of a vacation and what seems like a thousand or so “interactions” with various service providers and merchants, I continue to be perplexed as to why we as consumers so easily accept and by default, encourage lousy customer service in our daily lives. ...
by Art Petty | Aug 2, 2008 | Leadership
Check out the fantastic collection of articles and leadership bloggers at Great Leadership. Thanks to Dan McCarthy for an outstanding job at his outstanding blog. I’ll be off on vacation this week, but Dan is providing you with 41 great articles, so enjoy and...
by Art Petty | Jul 31, 2008 | Leadership, Leading Change, Strategy
Deming’s first of his 14 Points for Management reads: Create constancy of purpose toward improvement of product and service, with the aim to become competitive and to stay in business, and to provide jobs. The phrase, “Constancy of Purpose” strikes me as perhaps the...
by Art Petty | Jul 29, 2008 | Leadership
In this time of bad financial news, high energy costs, record deficits and global turmoil, it’s exciting to meet people that see opportunities in the headlines. I had the great fortune to meet someone recently that has the right attitude about making lemonade...
by Art Petty | Jul 25, 2008 | Uncategorized
Somewhere between the world I grew up in and the world that we are living in today, everything about working, leading and learning began to change. It’s increasingly a virtual world, and everything about communicating, interacting and developing relationships...
