by Art Petty | Feb 8, 2009 | Leadership Caffeine
Let’s start out with an extra large cup of the hot stuff to help kick-start the new week. Oh, and one sugar, please, in acknowledgement of Valentine’s Day. Consistent with the theme of this card, flower and candy holiday that my significant other enjoys so much,...
by Art Petty | Feb 6, 2009 | Uncategorized
As we all come to grips with the calamity that is our economic situation, I’m finding bits and pieces of optimism in interesting places. Some of the optimism may be false, as people work to talk themselves into believing that things can’t get much worse. (Don’t fool...
by Art Petty | Feb 5, 2009 | Career, Leadership
A colleague used the phrase Tripping Points in conversation the other night to describe what leaders and management teams go through in attempting to take businesses from one level to the next. Firms and teams run into natural Tripping Points in the form of...
by Art Petty | Feb 4, 2009 | Decision-Making, Leadership
It’s Wednesday. How are you doing on your leadership priorities this week? If you are starting to feel the week slip away from you, here’s a blunt reminder and a few tips to focus on your true priorities. The week’s not over yet…and victory is still within your...
by Art Petty | Feb 3, 2009 | Leadership, Leading Change, Marketing
Of my many quirks, one that I actually enjoy is my unceasing study of customer service. I love to observe customer service interactions and I’ve made it a habit to try and figure out why the good ones are good and the bad ones so miserable. I’ve noticed a distinct...
