Leaders Teach

I’ve long believed that the best leaders are teachers. Not lecturers, but teachers.  As teachers, they challenge us to think, to explore, to experiment, to learn and to keep trying. Good leaders encourage us to find joy and energy in the journey of discovery and they...

The Words and Decisions of Questionable Leaders

“That’s an important issue that you’ve raised, and we should talk about it and decide at the right time.” For this manager, it was never the right time. “I’m not making a decision until the facts are clear and I’m comfortable.” The facts were never quite clear enough...

Friday Shorts from Management Excellence

Resources, Great Reads and Sound Bites for Your Summer Weekends Decisions, Decisions In spite of the unfortunate example/timing of BP as an effective decision-making company, the article, “The Decision Driven Organization,” by Marcia Blenko, Michael Mankins and Paul...

Hug an Internal Customer Today

Tom Peters, in his excellent and inspirational collection of little things that have a big impact (The Little Big Things-163 Ways to Pursue Excellence), reminds us how important our internal customers are to our success. We focus on external customers for all of the...