by Art Petty | May 28, 2011 | Career, Leadership
There’s no doubt one of the most significant challenges any service organization faces is how to sustain excellence in service delivery over long periods of time. After all, service organizations live or die based on the passion and commitment of the people providing...
by Art Petty | May 26, 2011 | Leadership
Note from Art: My next few posts will be brief insights gained as a result of my observations and experiences at The Mayo Clinic. From Dr. William Mayo in his description of the three conditions essential to the future success of the Mayo Clinic: “#3 Continuing...
by Art Petty | May 23, 2011 | Challenging Conversations, Decision-Making, Project Management
Getting to a good decision on big issues is challenging. Getting through the discussions leading up to a decision however, often resembles something on the difficulty of slogging through the Amazonian jungles in search of a mythical lost city made of gold. If you...
by Art Petty | May 18, 2011 | Leadership, Project Management
“I have no question that when you have a team, the possibility exists that it will generate magic, producing something extraordinary… But don’t count on it.” -J. Richard Hackman with Diane Cotu, Why Teams Don’t Work, HBR (article requires...
by Art Petty | May 16, 2011 | Leadership, Leadership Caffeine
How consistent are you in your approaches to dealing with people and problems? Is this You? Is there an early warning system in place in your office that tracks your every move from the car through the parking lot and into the office? “DefCon 9, she spilled her coffee...
