by Art Petty | Sep 28, 2011 | Leadership, Marketing
“Success is the sum of the details.” Harvey S. Firestone I’ve been an unapologetic critic of the money losing and seemingly customer hating airline industry for many years. Anyone who has flown a million miles or more has a good view to the workings of...
by Art Petty | Sep 26, 2011 | Uncategorized
It’s amazing what you hear if you exert a little self-control, clamp your jaw shut and focus on trying to understand what your employees and team members are trying to tell you. You learn about what’s working, what’s not, where you need to step up and offer help,...
by Art Petty | Sep 25, 2011 | Leadership Caffeine Podcast
It’s been awhile since we’ve heard much about impending shortages of talent. Seemingly in a galaxy far, far away, the concerns over the Baby Boomers exiting stage right in huge numbers were fodder for a nearly endless string of articles suggesting that we...
by Art Petty | Sep 22, 2011 | Leadership
I work a great deal helping people and teams improve their conversations. Whether the focus is on framing, feedback or process, most teams and most individuals are able to relate to and adopt new tools and approaches that help immediately. However, the most important...
by Art Petty | Sep 19, 2011 | Leadership
Note from Art: Starting with this post, the Weekly Leadership Message is a new Monday feature here at Management Excellence. Use them in good health and great leadership! The only way I let myself watch football is from the action-side of an elliptical. I love the...
