by Art Petty | Apr 8, 2016 | Leadership
Supreme Court Justice Stewart offered in attempting to define pornography, you know it when you see it. Sadly, the same applies to bad leadership. It simulates the act of leading, but does so with total disregard for the heart and soul of the act. It’s cheap,...
by Art Petty | Apr 7, 2016 | Art of Managing
Note from Art: Laura MacLeod initially appeared here in an episode of the Leadership Caffeine podcast. I am thrilled to have her back again with this guest post focusing on customer service. Enjoy! — When I worked as a hotel server and bartender, my co-workers...
by Art Petty | Apr 5, 2016 | Leadership Caffeine
Note from Art: I’m traveling with my wife for our 30th anniversary celebration. (Hey, you only live once!) In light of that, I wanted to leave you with some great content from the archives while I’m away. “Ideas are easy; doing stuff is hard.” –Seth Godin...
by Art Petty | Apr 1, 2016 | Leadership Caffeine
Note from Art: I’m traveling with my wife for our 30th anniversary celebration. (Hey, you only live once!) In light of that, I wanted to leave you with some great content from the archives while I’m away. If humans are in the picture, mistakes will occur....
by Art Petty | Mar 30, 2016 | Art of Managing
Note from Art: I am thrilled to present this guest post from Steve Johnson, a product management guru, the proprietor of Under10 Consulting and a person I have long respected and appreciated. Enjoy! — Have you heard about the “purple squirrel?” It is a term used...
