by Art Petty | Apr 7, 2016 | Art of Managing
Note from Art: Laura MacLeod initially appeared here in an episode of the Leadership Caffeine podcast. I am thrilled to have her back again with this guest post focusing on customer service. Enjoy! — When I worked as a hotel server and bartender, my co-workers...
by Art Petty | Apr 5, 2016 | Leadership Caffeine
Note from Art: I’m traveling with my wife for our 30th anniversary celebration. (Hey, you only live once!) In light of that, I wanted to leave you with some great content from the archives while I’m away. “Ideas are easy; doing stuff is hard.” –Seth Godin...
by Art Petty | Apr 1, 2016 | Leadership Caffeine
Note from Art: I’m traveling with my wife for our 30th anniversary celebration. (Hey, you only live once!) In light of that, I wanted to leave you with some great content from the archives while I’m away. If humans are in the picture, mistakes will occur....
by Art Petty | Mar 30, 2016 | Art of Managing
Note from Art: I am thrilled to present this guest post from Steve Johnson, a product management guru, the proprietor of Under10 Consulting and a person I have long respected and appreciated. Enjoy! — Have you heard about the “purple squirrel?” It is a term used...
by Art Petty | Mar 24, 2016 | Art of Managing, Decision-Making, Strategy
With clear acknowledgement that I am just one of millions of consumers impacted by the Takata Airbag disaster (recall), I feel compelled to vent. I of course vent not by screaming, but by looking for the management lessons in the mess. There are more than a few...
