by Art Petty | Jun 21, 2017 | Just One Thing, Miscellaneous Pet Peeves
I like to ask questions and listen. (Good leaders do the same.) It must have been my mother’s influence. Or, maybe the nuns at St. Matthias. Regardless of the sources, I’ve always considered it to be common courtesy in social and business settings to strive to create...
by Art Petty | Jun 19, 2017 | High Performance Management Teams, Leadership
All of us face a choice to protect the status quo or lead the way down uncharted paths. For long successful firms, the tendency of those in charge is to protect what’s working. They become museum guards or what I describe as caretaker managers. Innovation in these...
by Art Petty | Jun 15, 2017 | Emerging Leaders, First Time Manager Series, Leadership
Look around you, and you’ll see that your front-line managers are accountable for the lion’s share of people managing in your organization. Whether you call them supervisor or manager, these individuals are responsible for the teams delivering customer support,...
by Art Petty | Jun 13, 2017 | Emerging Leaders, Leadership
I love observing highly competent professionals in action. Whether they are preparing breakfast over a sizzling grill, performing surgery, or turning a challenging customer into a raving fan, there’s nothing more inspiring than observing someone who is great at her...
by Art Petty | Jun 10, 2017 | Art of Managing, Decision-Making, First Time Manager Series
New(er) managers often step all over this issue of fixing people. I know I did. Twice. Both situations ended in disasters. The lesson: it’s never your job to fix a difficult employee. It turns out that regardless of your great intentions, powers of moral...
