by Art Petty | Jan 9, 2025 | Bad managers and lousy leaders, Developing as a Senior Manager, Ideas for Leadership Success, Talking About Strategy, The Management System
Leaders charged with righting foundering organizations often claim “the culture is broken.” However, just as you cannot fix people, experience tells me that focusing on fixing a culture is a fool’s errand. Decision-making processes, communications, structure,...
by Art Petty | Oct 17, 2024 | Personal Reflections, The Management System
For the management of business-to-consumer (B2C) organizations, the retail or service location is, of course, the ultimate proving ground. The experience for the consumer—good or bad, reflects the organization’s management systems from values, commitment to...
by Art Petty | Jul 27, 2010 | Decision-Making, Leadership, Leading Change
If you’re looking for a breath of fresh leadership air and some hope in this world after watching CEOs doing the Perp Walk or the Resignation Shuffle, read the interview, “We Had to Own the Mistakes” with Howard Schultz, Starbucks Chairman and CEO, in the...
by Art Petty | Jan 18, 2008 | Leadership, Marketing
When was the last time that you had one of those "Wow" experiences as a customer, where you walked away "surprised and delighted" about how you were treated? Travel a lot? It probably doesn’t happen for you with the major air...
