by Art Petty | Jan 4, 2023 | Art of Managing, Decision-Making, Leadership, Strategy
Southwest Airlines, Long a B-School Favorite For a couple of decades, Southwest Airlines was the business school case study of excellent management and people-focused leadership backed by brand-loyal customers who regularly sang the praises of this low-cost carrier....
by Art Petty | Nov 27, 2016 | Leadership, Leadership Caffeine, Strategy
Until you’ve led a team or firm through a crisis, it’s difficult to know what to do much less how to do it. If you’re an employee of a firm facing a crisis, chances are you feel like a helpless occupant of a car watching from the backseat as it careens out of control....
by Art Petty | Nov 10, 2010 | Decision-Making, Leadership, Project Management
Note from Art: this intrepid reporter has spared no effort to observe at least three or four news reports on this topic. And note to executives and managers everywhere: get your act together on assessing, planning for and responding to customer catastrophes! By now,...
by Art Petty | Nov 7, 2008 | Leadership, Leading Change
Count me as one of the last idealists. Or perhaps the last of the naïve idealists. In a world filled with Quality Management Systems and Performance Measurement techniques backed by legions of people trained to implement and sustain quality performance, it seems...
