by Art Petty | Jul 10, 2009 | Leadership
If you’ve spent time in a leadership role, you know that it is remarkably difficult to get good quality feedback on how you are doing and for that matter, how everyone else is doing under your leadership. If you haven’t wondered about this, you are either naïve or you...
by Art Petty | Jun 3, 2009 | Leadership
It’s always been a mystery to me why so many arguably evil managers and leaders not only last but seem to thrive inside certain organizations. You know the type. Hey, maybe you are one. If so, chime in. I’ve never actually heard from an evil leader that was...
by Art Petty | May 5, 2009 | Career, Leadership
At the beginning of my leadership workshops, one of the ice-breaking activities is to have the participants think about and jot down the characteristics and behaviors of great and lousy leaders that they’ve experienced in their careers. It’s always fun...
by Art Petty | Feb 3, 2009 | Leadership, Leading Change, Marketing
Of my many quirks, one that I actually enjoy is my unceasing study of customer service. I love to observe customer service interactions and I’ve made it a habit to try and figure out why the good ones are good and the bad ones so miserable. I’ve noticed a distinct...
by Art Petty | Jan 14, 2009 | Leadership
One of my favorite, provocative business thinkers, Gary Hamel, says what we’ve all been thinking about in his Wall Street Journal blog post, “Too Many Industries Suffering from Detroititis.” While the term “Detroititis” is not yet in common use, it isn’t hard to...
