by Art Petty | Sep 7, 2008 | Leadership, Leading Change
Dan McCarthy is back this month with the 3rd edition of his Leadership Development Carnival at his Top 25-rated blog: Great Leadership. Dan brings together in one place some of the best leadership and talent blogging content from around the globe. Oh, and he was...
by Art Petty | Aug 21, 2008 | Decision-Making, Leadership
I hear frequently from leaders that wish their employees would disagree with them more often when discussing complex issues. “I’ve told everyone over and over again that they should be comfortable disagreeing with me, but other than some polite alternatives, no...
by Art Petty | Aug 18, 2008 | Leadership
Students of the late W. Edwards Deming, the quality guru and management consultant will quickly recognize the phrase, “Drive Out Fear” as number 8 of his 14 points for achieving quality excellence. Dr. Deming penned his points during a period in the...
by Art Petty | Aug 12, 2008 | Leadership, Leading Change, Strategy
I am busy preparing for my fall MBA teaching assignments and I tripped across an interesting survey about employees and change (circa 2006) in the excellent text: Managing for Quality and Performance Excellence by Evans and Lindsay. (Note, contrary to my comments...
by Art Petty | Aug 10, 2008 | Leadership
Fresh off of a vacation and what seems like a thousand or so “interactions” with various service providers and merchants, I continue to be perplexed as to why we as consumers so easily accept and by default, encourage lousy customer service in our daily lives. ...
