by Art Petty | Feb 4, 2008 | Product Management
Q: Why is a Product Manager like the Office Photocopy Machine? A: Because when it works no one notices and when something goes wrong, everyone wants to kick it. My sincere thanks to Mike for that PM joke told to me during a particularly challenging day in the world of...
by Art Petty | Jan 18, 2008 | Leadership, Marketing
When was the last time that you had one of those "Wow" experiences as a customer, where you walked away "surprised and delighted" about how you were treated? Travel a lot? It probably doesn’t happen for you with the major air...
