by Art Petty | Feb 3, 2009 | Leadership, Leading Change, Marketing
Of my many quirks, one that I actually enjoy is my unceasing study of customer service. I love to observe customer service interactions and I’ve made it a habit to try and figure out why the good ones are good and the bad ones so miserable. I’ve noticed a distinct...
by Art Petty | Jan 21, 2009 | Career, Leadership, Leading Change
Believe it or not, this post was prompted by a conversation that I had with one of my MBA students the other evening. The fact that it coincides with the inauguration of our new President is coincidental. We were discussing the failure of many organizations to stop...
by Art Petty | Jan 20, 2009 | Uncategorized
Welcome to the inaugural episode of the Management Excellence Podcast. A recent lunch conversation about “Fear In the Workplace” and what leaders can do to manage this insidious morale and productivity killer, prompted this episode. It is my goal to make...
by Art Petty | Jan 4, 2009 | Uncategorized
Welcome to the first work week of 2009. There are no more opportunities to hide behind a social calendar filled to the brim with diversions and distractions. It’s time to face the worst economy of our lives head on with a steely resolve to overcome and succeed. I...
by Art Petty | Dec 28, 2008 | Marketing
I suspect from the crowd at the Crystal Lake, IL AT&T store on the day after Christmas, that I was not the only person in America that had decided to surprise someone in their family with a new Apple 3G iPhone. While I cannot be certain what it was like at the...
