I fret over feedback poorly provided. I also recognize that not all feedback is worth listening to—a great deal depends upon the source and the motivations of the feedback giver. However, I worry a great deal about the incredible and immeasurable cost of important feedback never given. As Deming suggests, this value is unknown and unknowable. And that worries me.
I'm excited to introduce: Crushing It With Challenging Conversations, a new online, on-demand course focused on helping you navigate and succeed in critical workplace communication situations.
The most critical issues in our workplaces tend to be the ones we’re not talking about! Challenging conversations offer a gateway to progress, yet too many of us dodge or deflect these discussions, in part, because we've not been trained on the tools and approaches essential for navigating these important situations.
In any given workplace, there are a wide variety of communication styles on display. While the variation creates a rich environment for engaging and sharing ideas, there are a few styles and behaviors that get in the way of your communication and career success. If you or someone you know resemble one of the three styles: watchmaker, interruptor, or arguer, it's time to get help and adapt your communication style.
Regardless of your best planning, careful observation, and deft delivery sometimes feedback discussions blow up in your face. Here are three common reactions and how to steer the feedback discussion back on track if you encounter them.
Too often, the identification of emerging leaders in an organization is done haphazardly or not at all. The Three Lenses approach give you and your fellow managers a consistent framework for observing, coaching, and assessing emerging leaders on your team.
Real progress in the workplace occurs through challenging conversations. Unfortunately, fear and a lack of self-confidence often get in the way of us conducting these conversations. Here are 4 steps to help quell your fear and grow your self-confidence.
Simply stated, challenging conversations are where we mine the gold from our leadership and management efforts. It's too bad we spend so much time delaying or dodging these discussions. When we do engage, often, we muddle our way through and leave money and performance on the table. Join me for my free webinar on the six challenging conversations at work you must learn to master to succeed.
Sometimes the simplest ideas are the most effective. In this article, I share six ideas on how to use a leadership journal to strengthen your performance through continuous daily improvement.
I learned to love challenging conversations the hard way. I delayed and destroyed a number of these earlier in my career until I recognized these are truly the opportunities for managers to mine gold in the form of development, learning, problem-solving and innovation. Here are some key reasons why you need to learn to love challenging conversations:
