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Your planning work based on the guidance in the first four posts in this series is intended to set the stage for an effective, constructive discussion. In part five, we turn our attention to managing the discussion. Here are six key issues you must take into account in every feedback discussion and ideas for helping you navigate three common, challenging feedback situations:
Most feedback discussions succeed or fail in the opening sentence. You have a chance to engage the receiver and build value or, point a finger and make the discussion feel like an indictment. Here are 6 suggestions to help you get the feedback discussion started on the right footing:
Welcome to part 3 of The Feedback Series at Management Excellence. In part 1, we tackled the issues of fear and anxiety that keeps so many new leaders from engaging in or conducting effective feedback discussions. Part 2 emphasized the importance of assessing the feedback situation and establishing a direction for the upcoming discussion. Now, it’s time to understand and begin assembling the key ingredients in every feedback discussion.
While feedback is best served warm (as close to the behavioral occurrence as possible), a few quality minutes of proper preparation will dramatically improve both your confidence for engaging in the discussion and your ability to conduct a high quality discussion. An important first step after observing the positive or negative behavior is to develop an understanding of the nature of the situation and to assess the right approach to support the behavioral improvement.
Over the next few "New Leader Tuesday" posts, I will share ideas and approaches to help first-time or early career leaders navigate those initial feedback and performance discussions. The goal of the series is to help you get started with feedback early in your tenure, well-armed with good habits. Part 1 focuses on debunking the myths that keep so many managers from tackling these important discussions with their team members.
Feedback properly delivered is a powerful leadership tool. It helps eliminate lousy behaviors and strengthen good behaviors in support of your team's or firm's goals. You will be well served investing the time and energy to master this important discipline. Here are 6 items to think about in support of more effective feedback discussions:
With this post, I’m announcing the availability of a new online program to help professionals at all levels develop and strengthen their feedback communication skills. This is a practical, powerful program based on a great deal of live-session and prior version(online) participant input. Best of all, there's a low cost of entry to put this on-demand and guided self-development program it in easy reach of motivated professionals at all levels.
Right after avoiding it, the most commonly employed managerial strategy for dealing with feedback is, delaying it. The first approach is poor form… the latter approach is cruel.
The tales that particularly bother me are the ones where the hard working employee is on the receiving end of a long laundry list of vague criticisms lacking supporting examples, and with expiration dates of many, many months ago. These unfortunate feedback discussions are all about ego on the part of the giver and are perceived as a sneak attack by the receiver. The giver walks away feeling like he executed on his management tasks, and the receiver walks away feeling like he was executed. People appropriately describe feeling angry, confused, frustrated and depressed after one or more feedback attacks. While there’s no doubt this is a tough situation for the receiver, there are a number of strategies that can take the sting out of the attack and potentially help build or repair your relationship with your boss in the process.
Over the past several years beginning with the work for Practical Lessons in Leadership with my co-author, Rich Petro, I’ve made a professional hobby out of exploring the fascinating and very real fear that so many people have for delivering constructive feedback. One of my favorite interviews for the book was with a retired CEO who when I posed the question on whether he had any regrets, without hesitating, responded: “I really regret that I never learned how to have the tough discussions with the people that worked for me.” He quickly added, “To this day, I wonder how much money that I cost my companies.” This most difficult of human interactions in the workplace is also one of the most important. The fear, much like the fear of public speaking is mostly in our minds, and with some deliberate practice, all of us are capable of improving our skills, and as a result, improving our performance, the performance of our teams and of our organizations.
