In our final post in this series, here are some important Do’s and Don’ts that I’ve learned through experience (often the hard way), or, gained through the insights of clients and program participants. Use these in good health and great feedback!
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Your planning work based on the guidance in the first four posts in this series is intended to set the stage for an effective, constructive discussion. In part five, we turn our attention to managing the discussion. Here are six key issues you must take into account in every feedback discussion and ideas for helping you navigate three common, challenging feedback situations:
Most feedback discussions succeed or fail in the opening sentence. You have a chance to engage the receiver and build value or, point a finger and make the discussion feel like an indictment. Here are 6 suggestions to help you get the feedback discussion started on the right footing:
Welcome to part 3 of The Feedback Series at Management Excellence. In part 1, we tackled the issues of fear and anxiety that keeps so many new leaders from engaging in or conducting effective feedback discussions. Part 2 emphasized the importance of assessing the feedback situation and establishing a direction for the upcoming discussion. Now, it’s time to understand and begin assembling the key ingredients in every feedback discussion.
While feedback is best served warm (as close to the behavioral occurrence as possible), a few quality minutes of proper preparation will dramatically improve both your confidence for engaging in the discussion and your ability to conduct a high quality discussion. An important first step after observing the positive or negative behavior is to develop an understanding of the nature of the situation and to assess the right approach to support the behavioral improvement.
Over the next few "New Leader Tuesday" posts, I will share ideas and approaches to help first-time or early career leaders navigate those initial feedback and performance discussions. The goal of the series is to help you get started with feedback early in your tenure, well-armed with good habits. Part 1 focuses on debunking the myths that keep so many managers from tackling these important discussions with their team members.
Imagine there was a tool at your disposal that would help reinforce in real-time the behaviors of group members that moved the performance numbers in the right direction. Or, a tool that would get people motivated to learn, grow, and leave behind less-than-ideal behaviors in favor of new approaches and continuous improvement. Wouldn’t this be helpful? Well, there is. It’s called performance feedback. And sadly, it’s often missing-in-action, misapplied, or, applied inconsistently, and that’s just leaving money and morale on the table.
Regardless of your best planning, careful observation, and deft delivery sometimes feedback discussions blow up in your face. Here are three common reactions and how to steer the feedback discussion back on track if you encounter them.
Succeeding as a First-Time Manager requires preparation, training, dedication, and unyielding commitment in the face of adversity. It’s a role filled with unknowns. There are fears and then there are the big challenges in this new and very different role for you. Are these common First-Time Manager fears top [...]
Cultivating the skills and confidence to navigate constructive (negative) and positive feedback discussions is a game changer for any manager. Unfortunately, most first-time managers have received little to no training for this important performance tool. The good news is that armed with an understanding of the building blocks of effective feedback discussions and ample practice, you can learn to master this important management skill.