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The Feedback Series—Part 5: Managing the Discussion

By | 2017-12-08T07:35:49+00:00 November 5th, 2013|Challenging Conversations, Leadership|

Your planning work based on the guidance in the first four posts in this series is intended to set the stage for an effective, constructive discussion. In part five, we turn our attention to managing the discussion. Here are six key issues you must take into account in every feedback discussion and ideas for helping you navigate three common, challenging feedback situations:

New Leader Tuesday—The Feedback Series, Part 3: The Ingredients

By | 2016-10-22T17:11:19+00:00 October 8th, 2013|Leadership|

Welcome to part 3 of The Feedback Series at Management Excellence. In part 1, we tackled the issues of fear and anxiety that keeps so many new leaders from engaging in or conducting effective feedback discussions. Part 2 emphasized the importance of assessing the feedback situation and establishing a direction for the upcoming discussion. Now, it’s time to understand and begin assembling the key ingredients in every feedback discussion.

New Leader Tuesday—The Feedback Series, Part 2: Classifying the Feedback Situation

By | 2017-12-08T07:37:49+00:00 October 1st, 2013|Challenging Conversations, Uncategorized|

While feedback is best served warm (as close to the behavioral occurrence as possible), a few quality minutes of proper preparation will dramatically improve both your confidence for engaging in the discussion and your ability to conduct a high quality discussion. An important first step after observing the positive or negative behavior is to develop an understanding of the nature of the situation and to assess the right approach to support the behavioral improvement.

New Leader Tuesday—The Feedback Series, Part 1: Moving Beyond Fear and Anxiety

By | 2017-12-08T07:38:00+00:00 September 24th, 2013|Challenging Conversations, Leadership|

Over the next few "New Leader Tuesday" posts, I will share ideas and approaches to help first-time or early career leaders navigate those initial feedback and performance discussions. The goal of the series is to help you get started with feedback early in your tenure, well-armed with good habits. Part 1 focuses on debunking the myths that keep so many managers from tackling these important discussions with their team members.

Succeeding as a First-Time Manager Series

By | 2018-01-02T19:52:42+00:00 September 4th, 2017|

Succeeding as a First-Time Manager requires preparation, training, dedication, and unyielding commitment in the face of adversity. It’s a role filled with unknowns. There are fears and then there are the big challenges in this new and very different role for you. Are these common First-Time Manager fears top [...]

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Focus on First-Time Managers #3—Overcoming the Discomfort of Delivering Feedback

By | 2017-12-08T07:36:55+00:00 April 25th, 2017|Art of Managing, Challenging Conversations, First Time Manager Series, High Performance Management Teams|

Cultivating the skills and confidence to navigate constructive (negative) and positive feedback discussions is a game changer for any manager. Unfortunately, most first-time managers have received little to no training for this important performance tool. The good news is that armed with an understanding of the building blocks of effective feedback discussions and ample practice, you can learn to master this important management skill.