Smiles, Sales and Leadership

The smile may be the single most powerful sales tool ever. I enjoy observing how the help in stores engage with their customers. What you see and hear speaks volumes about the leaders they work for. Want to know how people feel about their jobs and their bosses? It’s...

A Leader’s List for Giving Thanks

As we take a momentary time-out this Thursday in America from our challenges as professionals, citizens and family members and give thanks for what’s good and right in our world and lives, those of us that serve as leaders have a few additional reasons to be...