How to Defuse Difficult Workplace Discussions
Almost all of us get this wrong in the professional environment at some time or another. Myself included. We find ourselves in a tense situation with someone or some group who is attempting to assert a direction or insert themselves into the area we perceive as our domain, and we react by aggressively defending our position and by challenging or attacking their position. Here are five ideas to help you defuse and improve these difficult discussions: