About Art Petty

Art Petty is a coach, speaker and workshop presenter focusing on helping professionals and organizations learn to survive and thrive in an era of change. When he is not speaking, Art serves senior executives, business owners and high potential professionals as a coach and strategy advisor. Additionally, Art’s books are widely used in leadership development programs. To learn more or discuss a challenge, contact Art.

Nine rules turnaround leaders can live by that don’t involve ‘fixing the culture’

Leaders charged with righting foundering organizations often claim “the culture is broken.” However, just as you cannot fix people, experience tells me that focusing on fixing a culture is a fool’s errand. Instead, focus on these nine issues:

Feeling Stuck? Revisit Drucker’s “Managing Oneself” and ask and answer these questions

Peter Drucker's classic article, "Managing Oneself" is something I read annually. The gold in this article is in his five powerful questions we all need to ask and answer to create alignment between ourselves and our work and lives. I share these and offer six additional questions worth considering.

Enough on Giving Feedback—The Real Success Comes from Learning to Receive It

Feedback is a complicated topic. We lament that our managers are either not good at giving it or don’t give it frequently enough. When we get feedback that challenges us to adjust our behaviors to improve our performance, we grow frustrated, angry, or both. Here are three big tips on strengthening as a receiver of feedback:

By |2024-10-28T08:31:12-05:00October 28th, 2024|Strengthening as a Communicator|0 Comments

The Management System Creates the Customer Experience—Observations in Excellence and Otherwise

For the management of business-to-consumer (B2C) organizations, the retail or service location is, of course, the ultimate proving ground. The experience for the consumer—good or bad, reflects the organization's management systems from values, commitment to hiring, leadership development, and operations effectiveness. Here are some examples—good or bad—of the management system in action.

By |2024-10-17T09:37:44-05:00October 17th, 2024|Personal Reflections, The Management System|0 Comments
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