Feedback is an important tool for managers to promote high performance and performance improvement. However, when the flow of feedback exceeds a person's ability to process and act on it, the results include stress and disengagement. Here are ideas to help managers tailor their feedback volume and frequency to the needs and styles of their team members.
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The absence of quality feedback on the tough performance and business issues is one of the most significant maladies inhibiting performance in our workplace today. Whether it’s boss to employee, vice-versa, or peer to peer, we have to be able to talk openly about individual and group performance and cut through the noise to drive positive change. Our online, on-demand course helps you and your team solve this problem to strengthen performance.
Imagine there was a tool at your disposal that would help reinforce in real-time the behaviors of group members that moved the performance numbers in the right direction. Or, a tool that would get people motivated to learn, grow, and leave behind less-than-ideal behaviors in favor of new approaches and continuous improvement. Wouldn’t this be helpful? Well, there is. It’s called performance feedback. And sadly, it’s often missing-in-action, misapplied, or, applied inconsistently, and that’s just leaving money and morale on the table.
Few of us relish being on the receiving end of constructive feedback. And many of us go out of our way to delay delivery of difficult feedback to colleagues or employees. To top it off, our brain is working against us on much of the processing around feedback. Yet, you can create incredible performance gains for yourself, your coworkers and your firm if you take control of your feedback universe. Here are eight ideas to help you get started:
I fret over feedback poorly provided. I also recognize that not all feedback is worth listening to—a great deal depends upon the source and the motivations of the feedback giver. However, I worry a great deal about the incredible and immeasurable cost of important feedback never given. As Deming suggests, this value is unknown and unknowable. And that worries me.
Vague feedback is incredibly destructive to morale and performance. This article includes guidance to strengthen your delivery of quality feedback as well as suggestions if you are on the receiving end of vague feedback.
Regardless of your best planning, careful observation, and deft delivery sometimes feedback discussions blow up in your face. Here are three common reactions and how to steer the feedback discussion back on track if you encounter them.
Cultivating the skills and confidence to navigate constructive (negative) and positive feedback discussions is a game changer for any manager. Unfortunately, most first-time managers have received little to no training for this important performance tool. The good news is that armed with an understanding of the building blocks of effective feedback discussions and ample practice, you can learn to master this important management skill.
While the act of delivering constructive feedback doesn’t rank up there with the fear of public speaking (stage fright) or facing an IRS audit (just pure fear), too many managers…especially newly promoted first-timers avoid this activity because it makes them uncomfortable. Here are 9 ideas to help you move beyond your own feedback fright:
In our final post in this series, here are some important Do’s and Don’ts that I’ve learned through experience (often the hard way), or, gained through the insights of clients and program participants. Use these in good health and great feedback!