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One of the core capabilities of successful senior leaders and individual contributors is their ability to cope with and leverage ambiguity as a tool to create.
While many of us stop or even freeze when faced with unfamiliar situations, others recognize the opportunity to leverage uncertainty as a means to showcase our problem-solving and informal leadership capabilities while solving a vexing workplace challenge.
Instead of viewing the blank page or the empty picture frame in front of you as intimidating and a reason to grind to a halt, recognize that the right reaction is to do something to place words on the page or an image in the frame.
From defining and developing new strategies to creating new roles on your team to being tasked to create a new function and supporting processes critical for the future of the business, there are many tremendous opportunities shrouded in ambiguity, where the right moves will propel you forward.
5 Key Do’s and Don’ts When Faced with Ambiguous Circumstances:
1. Do Work to Internalize the Situation as Opportunity. For some of us, the lack of a template is intimidating and even frightening. While the reaction is understandable, it’s out of sync with the expectations of those around you. Your boss and team members are looking for forward progress and actions that begin to address the inherent problem(s). If solving this were easy, someone would have already taken care of the issue. Know that you’re being measured on incremental progress, not sudden magical answers.
2. Don’t Go to Ground. Your first reaction might be to don the cloak of invisibility and hunker down in search of solving whatever riddle is in front of you. Don’t. By disappearing into silence in search of answering the dilemma on your own, everyone else around you simple notices the disappearing act. Your perception that you have to go away until you have the solution is wrong.
3. Do Actively Build a Network of Contributors. Cultivating a strong advisory or problem-solving network in the workplace is a leadership power tactic. By connecting people with different skill sets in pursuit of solving a vexing issue, you’re improving the odds of success and you’re displaying effective informal leadership skills. Looking at it from another perspective, the most powerful people in a firm are the ones who get things done by bringing diverse talents to bear to solve a problem. It’s the friendly, ethical way to enhance your power and visibility, while doing the same for others who become attached to solving the issue at hand.
4. Don’t Ignore the Need to Make Noise. Silence is not golden in this case. The quieter you are about the work and progress on the initiative, the more you reinforce a perception that nothing is happening. Develop a communication program to keep stakeholders informed of progress, lessons learned and what to expect in the near-term. Also, know that sharing information on small victories reinforces the idea that something positive is happening. Your goal is to buy time and help, and the credibility gained from cultivating an accurate perception of your forward progress is critical.
5. Do Shine the Spotlight on Those Helping You. Nothing turns people off faster than obnoxious self-promotion. On the other hand, you can build goodwill by showcasing how others are helping YOU resolve an issue or create something new. Your team members will appreciate the limelight and you will be attached to the positive progress and the willingness to promote others ahead of your interests. Consider this an investment in your own future when you need to draw upon a broader or different audience for help with the next highly ambiguous situation.
The Bottom-Line for Now:
Situations ripe with ambiguity can be intimidating or at least unsettling. In reality, they are ripe with opportunity. Instead of focusing on the fear of doing something wrong, recognize that the one thing you can do that is absolutely wrong is to let fear paralyze you into inaction. Engage with others, build a problem-solving network and put those first brushstrokes down on the empty canvas.
Related Post: 5 Common Sense Ideas for Growing Your Power at Work
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An ideal book for anyone starting out in leadership: Practical Lessons in Leadership by Art Petty and Rich Petro.