Leadership Caffeine™—Experience Cuts Both Ways

creativity“Past performance is an indicator of future success.” While our financial documents state just the opposite as it relates to investment performance, we run our organizations as if it were a hard fast rule.

In many circumstances, it’s a trap.

Any recent job seeker has encountered the “experience trap” in the form of nearly impenetrable recruiting filters and laughably detailed position profiles that would likely weed out most of the senior management and subject experts in these prospective employers.

And if you’ve worked around and for a firm struggling to exist, you know that the focus is heavily weighted toward tweaking old ways for a new world, often with little success.

How Valuable is Experience when Everything is Changing?

What’s the value of experience in a world where the future is unlikely to remotely resemble anything encountered in the past?

The value of personal or organizational experience is not zero, but it is significantly less important than the weighting we give it in our firms and in our hiring practices. It is also less important that a number of key personal and organizational attributes, especially curiosity and a propensity to experiment.

Don’t get me wrong. I like experience. I like people with experience. I am a person with a lot of experience. Yet, the primary benefit my experience offers me is the self-confidence to know that I can successfully navigate the new and unexpected.

I also appreciate the rich histories of mature companies. They make for great stories and strong cultures. Yet the value in our histories is not the market and competitive victories from days gone by, it’s the evidence that we figured it out and made it work.

We need to do this again without letting our individual and collective experiences serve as a drag on getting to the future. The danger personally or professionally from relying on experience is getting caught in a trap from which there is no easy escape.

Beware the Dominant Logic:

C.K. Prahalad described the idea of the dominant logic of an organization, where common ways of thinking and acting govern decision-making and stifle creativity and attempts at innovation or diversification.

As humans, we develop our own dominant logic based on our experiences. These events carve deep channels in our gray matter forcing us to view every new situation through the filters we know.

When everything changes in a market or technology, businesses die due to an overdose of dominant logic. The same goes for careers.

4 Big New Challenges:

The challenge for anyone in business today, from senior leaders to knowledge workers is to shift the weighting from what we’ve done to what we might do. The emphasis must move from what we know to what we need to know.

  1. The most important value of today’s firm is: “We thrive on experimentation driven by an insatiable curiosity.”
  2. The most important leadership challenge is to bring this value to life.
  3. The most important hiring characteristics become insatiable curiosity with a confidence to take on the unexpected and find a way forward.
  4. The most important management challenge is to find ways to break the old operating models and bring new ideas to life to solve problems and reap rewards from grateful customers.

The Bottom-Line for Now:

The new value of experience is not on the mechanical or functional work of the past. Rather, it’s on cultivating the self-confidence and skills necessary to survive and thrive in periods of change while helping our coworkers and firms do the same.

text signature for Art

 

Practical Lessons in Leadership

book cover: shows title Leadership Caffeine-Ideas to Energize Your Professional Development by Art Petty. Includes image of a coffee cup.

Art Petty is a coachspeaker and workshop presenter focusing on helping professionals and organizations learn to survive and thrive in an era of change. When he is not speaking, Art serves senior executives, business owners and high potential professionals as a coach and strategy advisor. Additionally, Art’s books are widely used in leadership development programs. To learn more or discuss a challenge, contact Art.

Leadership Caffeine on Facebook

Art on Twitter

Leadership Caffeine Anniversary, Special Offers and a Coming Attraction

I continue to be slightly amazed and always humbled at the reception to my book/article collection, “Leadership Caffeine: Ideas to Energize Your Professional Development.”

Today is the sixth anniversary of the publication this work, and the content on navigating change, uncertainty and developing and supporting great professionals and great teams is arguably more relevant today than ever before. The fact that groups from law enforcement, municipal government, not-for-profits and dozens of commercial enterprises use it as part of their leadership development programs is the humbling part!

I was asked at a keynote recently where the idea for this collection of my articles came from, and for the first time ever, I share the secret!

I am also thankful for my great friend Wally Bock who initially advised me against the format of this book and then updated his advice in “Book Writing Lessons from Leadership Caffeine.” 

3 Special Offers to Celebrate the Leadership Caffeine Anniversary

1. 5 Free Copies of Leadership Caffeine! 

(Note: I am thrilled to be sending out 5 copies to some great professionals. This promotion is concluded, however, #’s 2 and 3 are still open!)

In celebration of the anniversary of the publication of Leadership Caffeine, I am giving away one free book to the first 5 respondents (in the continental U.S.). Simply drop me a note indicating that you would like a copy and I will be happy to get one in the mail to you. (After the first 5 are gone, the offer concludes.)

2. Free Books to Jump-start your Leadership Discussion Group with Leadership Caffeine:

For the first respondent via e-mail who indicates he/she is starting a leadership discussion group at work and would like to use Leadership Caffeine as a resource, I will provide up to 5 copies at no charge. As an added bonus, I will be happy to join one session live for 30 minutes via telephone to field questions from your team. (Continental U.S. only.)

3. Arm your keynote/workshop audience with up to 100 free copies!

Book a keynote or workshop program with me before September 30, 2016 and receive up to 100 copies of the book free for your audience. (Note, this offer valid for organizations in the continental U.S. only, and subject to our mutual agreement on a speaking/program fee including travel expenses.) Drop me a note and we will set up a time to discuss your program needs.

Next! Coming Attraction: Leadership Caffeine for Project Managers

Inspired by my incredible MBA students in my project management course at DePaul University and the many audiences for my keynotes on project leadership, I am thrilled to pre-announce the forthcoming book, “Leadership Caffeine for Project Managers.”

This collection of articles focus on the issues and skills and behaviors that drive great performance with our project initiatives. The collection features 31 articles focused on the topics that keep project managers (or anyone who is leading a team/committee/group initiative) awake at night. The first edition will be an e-copy only, compatible with ibooks, Kindle, Nook or in pdf format. 

As in all of my management and leadership writing, every article offers ideas, insights and suggestions to help you strengthen performance in the workplace.

Learn more.

Look for more information on the planned September, 2016 release of this new work!

text signature for Art

 

Practical Lessons in Leadership

book cover: shows title Leadership Caffeine-Ideas to Energize Your Professional Development by Art Petty. Includes image of a coffee cup.

Art Petty is a coachspeaker and workshop presenter focusing on helping professionals and organizations learn to survive and thrive in an era of change. When he is not speaking, Art serves senior executives, business owners and high potential professionals as a coach and strategy advisor. Additionally, Art’s books are widely used in leadership development programs. To learn more or discuss a challenge, contact Art.

Leadership Caffeine on Facebook

Art on Twitter

 

Strategy Hunt

strategyStrategy never happens in a straight line. It’s a journey filled with zigs and zags and fateful decisions. If it’s easy or fast, or is magically generated from a template, it’s probably not strategy.

Leaders who take this work seriously understand the existential nature of strategy. It sets the trajectory of a firm and propels every subsequent decision.

Most management teams struggle with strategy work. They dance around the subject and play with a few of the tools, but never actually do the hard work necessary to create power and value in their markets. They dance with strategy as an exercise in current state resource allocation between competing powers. In reality, they should be stripping away their preconceived notions and rethinking everything about their business, the audiences they serve and the methods they choose to compete and serve with.

As I said, it is work that calls into question the very existence of the firm.

Some teams get it right. When I’ve worked with those teams, what you see and hear and observe feels like trust, diligence, passion, respect, tenacity and commitment.

They trust each other enough to let down their political defenses and focus on what’s right for the firm.

They understand that diligence is required to accurately assess their situation. They do the work before they espouse their positions.

They argue passionately for their perspectives. Sometimes passion sounds a bit like fighting.

The respect for each other is reflected in the fighting over the ideas, not over the people bearing the ideas.

They are tenacious and keep plowing through the fog of strategy because they know they must.

And finally, when the choices are made and the dust settles, regardless of prior opinions, they go forth with arms linked and do what they committed to doing.

It’s never a straight line. It’s always an adventure.

text signature for Art

 

Related posts:

How Great Strategists Think

How to Prepare for Your First Strategy Meeting

The Manager’s Guide to Strategy: Getting Started

Practical Lessons in Leadership

book cover: shows title Leadership Caffeine-Ideas to Energize Your Professional Development by Art Petty. Includes image of a coffee cup.

Art Petty is a coachspeaker and workshop presenter focusing on helping professionals and organizations learn to survive and thrive in an era of change. When he is not speaking, Art serves senior executives, business owners and high potential professionals as a coach and strategy advisor. Additionally, Art’s books are widely used in leadership development programs. To learn more or discuss a challenge, contact Art.

Leadership Caffeine on Facebook

Art on Twitter

 

Reorganization B.S.

chessboardI once worked for a firm that reorganized every April. You could set your watch by it.

Nothing important or innovative happened from January to June.

Even at my young age, it was clear after a couple of cycles that the reorganization was a political chess game that had no basis in strategy or operational effectiveness. It was an ego battle of the most powerful players. The employees were the pawns. Customers and shareholders were the victims.

Most restructuring efforts are little more than a real life business version of Game of Thrones. That’s too bad, because “structure” is a powerful tool for creating value. Not the lines and boxes, but the alignment of superpowers with opportunities.

I had a habit of futzing with my structure. I apologize to those I drove crazy on occasion. I didn’t always get it right the first or second time. However, good, patient and motivated people always helped us get it right eventually. And when superpowers aligned with opportunities, the world was ours for a few moments in time.

If your restructuring efforts don’t focus on bringing superpowers to opportunities, it is mostly b.s.

text signature for Art

 

Practical Lessons in Leadership

book cover: shows title Leadership Caffeine-Ideas to Energize Your Professional Development by Art Petty. Includes image of a coffee cup.

Art Petty is a coachspeaker and workshop presenter focusing on helping professionals and organizations learn to survive and thrive in an era of change. When he is not speaking, Art serves senior executives, business owners and high potential professionals as a coach and strategy advisor. Additionally, Art’s books are widely used in leadership development programs. To learn more or discuss a challenge, contact Art.

Leadership Caffeine on Facebook

Art on Twitter

The Checklist App for Living and Leading

Your Checklist for Professional GrowthThere are seemingly endless opportunities to waste our time in search of improved productivity, increased creativity and higher quality in our personal and working lives. The buffet of apps for our devices and seemingly endless articles offering tips to help us conquer our personal drift toward entropy are everywhere. It feels like everyone is looking for help and no one is truly finding what they need.

In my informal polling of people I encounter, most are not feeling better organized and prioritized and on-task as a result of their apps or the advice articles. Most people tend to look and act like their hair is perpetually on fire.

Perhaps we’re looking for technology to solve a distinctly analog (human) challenge.

The other day I observed a pilot at a small regional airport prepare to fly his private plane on a cross-country journey carrying his wife and infant child. Precious cargo.

He walked slowly around the plane looking it over and testing the various moveable parts. He made certain the gas caps were secure, ran his hands over the plane’s surface and then satisfied that all was good, he climbed into a cockpit filled with technology and proceeded to pull out the most fundamental of all personal productivity and quality tools, the checklist.

This pilot has thousands of hours of flight time gained in over 40 years of flying. I suspect he could recite the preflight checklist in his sleep. Nonetheless, he diligently checked every item on the list as if it was his first time preparing to fly.

No other tool so clearly focuses our attention and requires us to acknowledge completion.

As a lifesaving tool, the use of the checklist is probably responsible for the overall great safety record in the aviation industry.

What We Need is A Checklist for Living and Leading:

Perhaps the app we are all looking for to ensure we do the right things in the right order to improve our productivity and quality is the tried and true checklist.

Here are some ideas for your own “preflight” checklists:

  • The life checklist reminds us to love our families, treat everyone we encounter with kindness and respect, take care of our physical and mental health and strive to learn from our copious personal mistakes. Some of us should include the reminder to not take ourselves too seriously.
  • The leadership checklist draws on the life checklist and reminds us of our responsibility to create value with every encounter—to strive to make someone’s situation better while helping them to do their best. The most potent reminder on this list is to “make meaning” through our actions.
  • The citizen’s checklist reminds us of our responsibilities as individuals living in a free land. It includes our obligation to serve our country, engage in civil discourse about civic issues and to never take our freedoms for granted.

The Bottom Line for Now:

Much like my pilot friend relying on this checklist to safely shepherd his family home, our own checklists will help us focus on what matters. Of course, like the pilot, you have to use it daily and diligently. Oh, and the best things about this checklist app: you don’t need to charge a device to run it, it doesn’t require you to invest in cloud storage and there’s no cost for upgrades ever.

text signature for Art

 

Practical Lessons in Leadership

book cover: shows title Leadership Caffeine-Ideas to Energize Your Professional Development by Art Petty. Includes image of a coffee cup.

artspeakingadv2

 

 

 

 

Art Petty is a coachspeaker and workshop presenter focusing on helping professionals and organizations learn to survive and thrive in an era of change. When he is not speaking, Art serves senior executives, business owners and high potential professionals as a coach and strategy advisor. Additionally, Art’s books are widely used in leadership development programs. To learn more or discuss a challenge, contact Art.

Leadership Caffeine on Facebook

Art on Twitter

We All Make the Choice to Transact or Transform

water-1117700__180As leaders, managers, and contributors, we make the choice every day to transact or transform in our encounters with colleagues and customers.  Many opt for the former, exhibiting the bare minimum amount of energy to reasonably fulfill their obligation to the other party. These people transact. In most cases their firms perpetuate a transactional culture that flows from the corporate offices out into the customer environment.

You see the transaction effect in the big, impersonal retail stores where cashiers seem to be trained to not make eye contact and almost never smile. You experience it at the airline counter and your doctor’s office and in so many other encounters in your daily life. These organizations and those in them who run the business simply don’t care.

That’s too bad, because the cost of striving to transform is negligible and the returns remarkable. It’s the best risk-reward ratio you will ever encounter. And if there is added cost to identifying and training people to give more than the bare minimum or, in spending more time in their encounters, it’s the best investment return available

Consider the small but transformational effect on someone’s mood and loyalty based on a smile, direct eye contact or a genuine offer to help. The clerk at the local ACE Hardware hooked me for life when she asked for my shopping list for my latest project and led me around the store for each item, offering guidance on the right and wrong choices. I would have spent hours mulling options and more time dealing with the wrong items and project slowdowns.

I drive to Rochester, MN for medical issues at the Mayo Clinic because their values and their hiring and training practices ensure that all their employees give more than the bare minimum for patients and families. When my son faced a serious challenge, the doctor and his team spent hours with us exploring options and answering questions. When we departed,the lights were off in the Clinic. It was two hours after closing time.

Consider the ripple effect of offering clear, timely positive and constructive feedback on a person’s growth and development. It’s a transformational discussion, not transactional content.

Consider the seismic impact of giving a good but inexperienced person a first-time chance to do something new. You are giving them an admission ticket to growth and learning that supports career development and transformation.

Consider the profoundly personal experience you are offering to someone who has made a mistake when you let them learn from the mistake versus punishing them.

The ripples from transformational behaviors spread far and wide.

The Bottom-Line for Now:

The good news is that each of us chooses whether to be transactional or transformational in our encounters. Even if your firm is transactional, strive to make the right choice and do your part to give more than the bare minimum for those you encounter on your daily journey. You never know how far out the ripples will reach. Perhaps they will touch you when you need them most.

text signature for Art

 

Practical Lessons in Leadership

book cover: shows title Leadership Caffeine-Ideas to Energize Your Professional Development by Art Petty. Includes image of a coffee cup.

artspeakingadv2

 

 

 

 

Art Petty is a coachspeaker and workshop presenter focusing on helping professionals and organizations learn to survive and thrive in an era of change. When he is not speaking, Art serves senior executives, business owners and high potential professionals as a coach and strategy advisor. Additionally, Art’s books are widely used in leadership development programs. To learn more or discuss a challenge, contact Art.

Leadership Caffeine on Facebook

Art on Twitter

Why We All Need to Get Good at “Next”

whatsnextNext…it’s the sign of the times.

Seeking next is the new state of normal for most of us in our careers and almost all of us in our businesses.

We all need to get good at next.

No business can afford to run in place. Yesterday’s great strategy is tomorrow’s business school case on what went wrong or how management missed a market shift.

News flash, every market is shifting.

Every business should be pursuing next. Most business struggle with this. It’s hard to change old ways and old thinking. Nonetheless, we need to help our firms succeed at next.

The pursuit of next in your career is a bit more challenging. It’s personal and it is emotional.

Too many people jump to next for the wrong reasons. A bad boss might be a reason to leave a firm, but a bad boss in an otherwise good company merits a pause and a strategy rethink.

If you must move, moving to a competitor is in my opinion a lousy next in your career. It debases what you worked for at the last firm. If you believe in the industry’s prospects, think about looking in the supply chain or broader ecosystem. You retain some industry equity and you broaden your view to the customers and players.

My own next has involved changing industries multiple times. It’s hard the first time. Once you crack the code that all firms and all industries have the same set of problems—just in different proportion, it becomes easier to navigate. I would not trade this approach for anything—I’ve lived multiple careers and am richer in experience and maybe a little wisdom for it.

The Bottom-Line for Now:

Getting good at next involves a bit of cognitive rewiring. We don’t naturally like change. We interpret it as danger and it triggers our fight or flight responses. The necessary response is to view change as challenge and opportunity. You will win at next when it is less of a threat and more of an adventure. And yes, a great career is indeed an adventure waiting to be experienced.

text signature for Art

 

Related Post: When It Pays to Invest in Yourself

Practical Lessons in Leadership

book cover: shows title Leadership Caffeine-Ideas to Energize Your Professional Development by Art Petty. Includes image of a coffee cup.

artspeakingadv2

 

 

 

 

Art Petty is a coachspeaker and workshop presenter focusing on helping professionals and organizations learn to survive and thrive in an era of change. When he is not speaking, Art serves senior executives, business owners and high potential professionals as a coach and strategy advisor. Additionally, Art’s books are widely used in leadership development programs. To learn more or discuss a challenge, contact Art.

Leadership Caffeine on Facebook

Art on Twitter

What Story are You Telling?

bodymindspiritMost of us are telling the wrong story about ourselves and our work.

We are hardly ever conscious of the impact we have on people and as a result, our narrative—the story we project that describes why we do what we do is usually off. If we truly understood how we help—how we take burden away from others we might change our own narrative in the here and now. Getting your narrative right is essential for growth and success.

Is He a Trainer or Someone Who Helps Transform Others?

My wife and I attended the wedding of a great young couple recently. The groom is a personal trainer. He views his role through the eyes of a trainer and his narrative is about diet and exercise. His clients know otherwise.

While a few come to him simply for exercise, most seek him out because they have problems they want to solve. Big problems. Staving off diabetes and heart disease or overcoming the debilitating effects of prior physical trauma are the real drivers. Coping with depression or recovering from career trauma are others. One of his clients shared with me that the training and support he received from this young man helped him rediscover his soul as he detoxed from a career in corporate. Oh, and as a byproduct, he got in shape.

Exercise is his vehicle, but it should not be his narrative. His own story is much bigger and more important than exercise.

Although I have told him his impact transcends the guidance on exercise, I suspect he will not fully understand his impact for a number of years. Once it sinks in, the knowledge will transform him and his view of his role in the world. His work will no longer be a job but a calling and his narrative will evolve to focus on how he is truly able to help people transform.

Don’t Let Your Story Fade When You Walk Through the Door:

Mostly, our corporate narratives are crap and our own personal narratives when we are immersed in that environment earn the same label. We leave our homes as humans and we walk through the doors at work as automatons focused on the pursuit of numbers that have no meaning. We sublimate our own personal story or narrative to someone else’s whose focus is on the numbers. We also forget that numbers are always outcomes and we mistakenly look to them for motivation and inspiration.

No one was ever motivated or inspired by a number alone. It’s the quest behind the number that provides the fuel to act. It’s everyone’s understanding of the quest and their role in contributing to the process that sets the stage for the group’s success. To get this right, people have to be tuned in to their real purpose and comfortable with their narratives.

The Bottom-Line for Now:

The best managers and leaders understand what my trainer is still learning—that their purpose transcends the work and the measurements and instead focuses on capturing and stimulating the hearts and minds of their team members. Their narratives and their behaviors reflect their conviction in this purpose.

Get the narrative right and the right numbers follow.

text signature for Art

 

Practical Lessons in Leadership

book cover: shows title Leadership Caffeine-Ideas to Energize Your Professional Development by Art Petty. Includes image of a coffee cup.

artspeakingadv2

 

 

 

 

Art Petty is a coachspeaker and workshop presenter focusing on helping professionals and organizations learn to survive and thrive in an era of change. When he is not speaking, Art serves senior executives, business owners and high potential professionals as a coach and strategy advisor. Additionally, Art’s books are widely used in leadership development programs. To learn more or discuss a challenge, contact Art.

Leadership Caffeine on Facebook

Art on Twitter

Give Yourself Permission

whatifA good number of my professional coaching discussions are much about helping individuals recognize they have the power and the permission to put their ideas to work.

Many people have a solid sense of what needs to be done but lack the self-confidence to turn their ideas into actions. They stall, waiting for the perfect answer to emerge and for all of the obstacles to dissolve and be replaced by perfect certainty. And they remain waiting while the world spins by offering little added evidence to support their decision.

Where We Hesitate:

  • Top leaders struggle with strategy paralysis induced by rapid external change. The old ways no longer work like they used to and the new ways are foreign and filled with risk. Of course, doing nothing is the riskiest of choices.
  • Individuals hesitate to share their ideas for fear of being viewed negatively or found to be wrong at some point.
  • Managers struggle to do what they know is right and purge the toxic members from their teams. The system is set up to avoid these moments and protect against liabilities and they fear reprisal.
  • Others strive to do too many things for fear of having to make a decision that excludes something that might be right.
  • Senior leaders fail to stop their own failed initiatives and continue to pour good money after bad rather than letting the world know they were wrong.

Starting Today, Give Yourself Permission To:

  • Take an action knowing that the outcome is uncertain.
  • Make a decision to focus in spite of the temptation and pressure to do the opposite.
  • Admit you made a mistake.
  • Initiate a course of action on a principled issue in spite of the forces standing in your way.
  • Learn by doing.
  • Avoid being drawn into the black hole of negativity that swirls around so many of us.
  • Learn from others.
  • Stop fearing.
  • Laugh at yourself.

The Bottom-Line for Now:

Life is a series of actions and experiments in pursuit of wisdom. But first, you’ve got to give yourself permission to experience it.

text signature for Art

 

Related Post: 

Great Leadership Remains in the Moment

Practical Lessons in Leadership

book cover: shows title Leadership Caffeine-Ideas to Energize Your Professional Development by Art Petty. Includes image of a coffee cup.

artspeakingadv2

 

 

 

 

Art Petty is a coachspeaker and workshop presenter focusing on helping professionals and organizations learn to survive and thrive in an era of change. When he is not speaking, Art serves senior executives, business owners and high potential professionals as a coach and strategy advisor. Additionally, Art’s books are widely used in leadership development programs. To learn more or discuss a challenge, contact Art.

Leadership Caffeine on Facebook

Art on Twitter

When it Pays to Invest in Yourself

mindsetA good friend of mine was lamenting the small thinking on professional development he was encountering from some of his sales representatives. The issue was an upcoming industry conference and training opportunity. All of the representatives had the opportunity to attend, but there was a twist.

Depending upon the individual’s sales performance to-date, the firm would underwrite some, all or none of the costs. This was an extraordinary opportunity to gain access to industry leaders and highly regarded training. While the incentive was designed to reward top performers for their performance,  there was no intent to exclude those interested in improving their skills. They were welcome to attend at their own cost. (Note: all of the positions offer high levels of compensation commensurate with objective achievement.)

Several representatives who had not performed at a level that made them eligible for complete support had decided to forego the opportunity to attend this prestigious and educational event. “If the company is not paying for me to attend, I’m not going,” offered one individual.

The irony is not too hard to discern in this situation. The representatives refusing to underwrite a portion of their training are the ones that need it the most. They should be the first in line to invest. After all, they would be investing in themselves, and the upside from any improved sales performance would pay for itself many times over.

Working professionals who choose to not invest in their own skills development and knowledge expansion are effectively saying, “I know enough.” They are defaulting on their futures.” In this world of change, that view is naïve and personally destructive.

There is no stock, bond, real estate holding or lottery ticket that will ever offer you a better potential return than investing in yourself. And no, your company is not responsible for your development or your success in life.

The Bottom-Line for Now:

Whether it is skills development, refreshing on technical expertise or simply refueling and recharging your creative batteries, it always pays to invest in yourself. And while not all learning experiences are created equal, all you need is one good idea or one good technique that you apply to make a profound difference in your future performance.

text signature for Art

 

Related Post:

How to Get the Most Out of Leadership Training

Practical Lessons in Leadership

book cover: shows title Leadership Caffeine-Ideas to Energize Your Professional Development by Art Petty. Includes image of a coffee cup.

artspeakingadv2

 

 

 

 

Art Petty is a coachspeaker and workshop presenter focusing on helping professionals and organizations learn to survive and thrive in an era of change. When he is not speaking, Art serves senior executives, business owners and high potential professionals as a coach and strategy advisor. Additionally, Art’s books are widely used in leadership development programs. To learn more or discuss a challenge, contact Art.

Leadership Caffeine on Facebook

Art on Twitter