The rise of “the project” as an important means of competing and creating value has profound implications for those in leadership roles. Unfortunately, in many cases, the evolution in leadership practices has not kept pace with the needs of project teams or the needs of organizations struggling to develop competence at executing on projects.
I discovered a long time ago that I was much more effective as a leader and as a father (a much harder job to get right!) if I adopted an approach that emphasized teaching over telling. While there are circumstances where telling is appropriate…the battlefield, the operating room, perhaps the football field and a few others that I’m sure that I would think of if given enough time, most people prefer to learn, not to carry out orders.
I’m re-reading Tom Kelley’s outstanding book, “The Ten Faces of Innovation,” based on his experience with design firm IDEO, and came across his wonderful use of the phrase Vuja De (the opposite of that feeling we call Déjà vu) in the chapter on acting as an anthropologist to observe people’s true behavior. With apologies to Yogi Berra for borrowing and twisting his classic phrase, "It's Deja Vu all over again," a little Vuja De in your daily leadership life might just be the prescription to turbocharge team and individual performance.
The term and concept of “loyalty” is one that is frequently bandied about in phrases that sound much like, “there is no longer any loyalty to workers,” and “few workers admit any feelings of loyalty to their employers.” The term is also used to contrast today’s transactional workplace relationships with the supposed near utopian state of yesteryear, when our parents and grandparents started at one company early in their lives and ended up retiring from that company 40 years later. The concept of “loyalty” in the workplace is in need of a makeover, complete with a new definition and fresh examples of what constitute reasonable and professional levels of loyalty for and from all parties.
As leaders, we all know that it’s the little things that count. A word of encouragement might just be rocket fuel for one person while a constructive suggestion serves as the same for another. Alternatively, ignoring or paying superficial attention to a topic that an employee deems important is a guaranteed way to demoralize and deflate a person.
One of the recurring themes in my writing and teaching activities is the importance of blending the generations in the workplace. I’ve been a cheerleader for this cause for the past few years and I truly believe that good managers everywhere must find opportunities to leverage the unique perspectives of experience, pragmatism and idealism available from this fascinating mix of time travelers. I’ve now moved beyond my polite encouragement for managers to find ways to adapt and cope with what seem to be the foreign habits and foreign viewpoints emanating from the more youthful in the workforce. It's time to get serious about learning and benefitting from this younger generation.
No one wants to fail. It’s not something that we typically seek out as part of our personal and organizational character building experience. However, from a distance, we tend to mythologize failure, especially in the context of achieving future success. Certainly, the stories are right and the lessons instructional. They inspire us to persevere, but the failure-leading to-success legends don’t guide us how to respond and cope in the moment.
All teams and groups have a rhythm and natural energy for their tasks that ebb and flow based on a variety of factors, including personal, environmental and seasonal to name a few. As a leader, you should be aware of these cycles that are characterized by either intense creativity, outstanding productivity or on the other extreme, by a slow, plodding march through the days and weeks as if everyone’s feet were encased in clay. It’s your job to help smooth out the highs just a bit and minimize the time spent in the lows.
Far too many leaders that I work with lack awareness of the broader forces swirling around their firms, their customers and those shape-shifting clusters that we describe as industries. Given the hurricane like market and societal forces buffeting our globe today, a strategy of boarding up the windows and hunkering down is tantamount to committing corporate suicide. Yet, mostly by the sin of omission, this is exactly what I’m observing inside too many organizations.
As a leader, you cannot afford to fall victim to the boom and bust cycle of annual resolutions. Rather, your challenge is a daily one, requiring you to manage your practices and habits in a program of perpetual self-improvement. Of course, identifying the right improvements requires you to have a real-time feedback system and the ability to keep your ego in check while as objectively as possible processing the daily evidence on your own performance.
