A Cup of Leadership CaffeineOne of the recurring themes in my writing and teaching activities is the importance of blending the generations in the workplace. I’ve been a cheerleader for this cause for the past few years and I truly believe that good managers everywhere must find opportunities to leverage the unique perspectives of experience, pragmatism and idealism available from this fascinating mix of time travelers.

I’ve now moved beyond my polite encouragement for managers to find ways to adapt and cope with what seem to be the foreign habits and foreign viewpoints emanating from the more youthful in the workforce. It’s time to get serious about learning and benefitting from this younger generation. What has been treated in the media as a mostly fun topic that describes the foibles of “Helicopter Parents” and the endless flood of childhood “Participation Trophies,” is now a critically important issue and opportunity.


  • We now live and work in a networked, always-on and increasingly virtual world For those of us with experience, this is new and exciting, yet in many instances, we struggle to make sense of it, particularly as we seek to develop strategies based on yesterday’s thinking in a world that we no longer recognize.  Alternatively, the generation that is coming of age right now understands this world as their own. They are comfortable in its complexity and “virtualness” and capable of moving and navigating seamlessly through it, focused on their mission and not awestruck by its complexity and speed of change.
  • Experience is a powerful teacher for all of us, and yet, we are tackling tomorrow’s challenges with yesterday’s solutions.  And yes, those that don’t understand history are doomed to repeat it, but we face all new problems that demand newly created solutions using technologies and approaches that have no historical equivalent.
  • From the school of the obvious, in yesterday’s world, you could choose to ignore much of the globe. Alternatively, today’s world is filled with unimaginable perils and nearly infinite possibilities.  Technology brings the people of the world closer together and there is no group of people better prepared to leverage the new tools and work across cultures with others to solve problems, create new offerings and serve customers.  Remember, this young generation plays video games with their friends around the globe, understands how to manage complex social networks in real time from the tips of their thumbs and has grown up in an always-on environment.  Talk about some great training for success!
  • And while I hesitate to offer social commentary, I can’t help but observe after spending a few years in classrooms with both graduate students and undergraduates in several great institutions in Chicago, that the biases and prejudices of our parents and grandparents seem to be melting into the past. One can hope that I’m right in this observation. I see no evidence of the youth that I work with caring about color or creed.  It is my observation that they care about people and each other and evaluate each other on merits and insights and skills. This is as it should be.

Challenges and Opportunities:

  • We are running today’s business and dealing with tomorrow’s problems with yesterday’s management approaches.  The science and art of management must advance to both cope with the challenges and take advantage of the opportunities of this new world.  As a side-note, ask a twenty-something to design the style of organization that will work best in this emerging world, and I’ll guarantee that it won’t include functional silos.
  • Age and experience count, but those fortunate enough to have both don’t necessarily have all of the right answers. However, with age and experience comes wisdom, and this valuable resource when combined with the fresh perspectives of youth should be a dangerous combination for solving problems and creating opportunities.
  • In my opinion, much of the training that needs to take place is not for the twenty-somethings, but rather for the tremendous number of 30 to 60-somethings that are fearful of or paralyzed by new technologies and new social conventions.  If you are old enough to remember life before e-mail, you are also old enough to have lost your edge in learning to leverage new tools.  I’ve written this before, but if you don’t know what twitter is, don’t read or write blogs, think social networking is a cocktail party, and have no idea why anyone would play a video game on-line, then you need help.  Stat.

The Bottom Line for Now

It’s time to quit talking about the trophy kids and the oft-repeated stereotypes that are dogging the millennial generation. It’s up to those of us that currently hold the reins of leadership to recognize this opportunity for what it is and to get on with the business of preparing to turn over those reins.  Judging by the condition of things in the world today, this group has arrived just in the nick of time.