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We Are All Just Temporary Stewards

By Art Petty|2024-08-08T13:49:15-05:00August 20th, 2008|1,770 Legacy Leadership Caffeine and Management Articles|

From my own perspective, I like the concept of thinking about our tenure as finite. It creates a sense of urgency and it helps focus on priorities. I’ve observed too many corporate managers that lost track of the fact that they are not guaranteed a job or even that their company will be there next week. Once you start acting like you own the bricks and mortar and the chair and desk that you sit at and even the people that work for you, your judgment clouds, your motivation weakens and your intentions become suspect.

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Lousy Customer Service Starts with Sloppy Leadership

By Art Petty|2024-08-08T13:49:21-05:00August 10th, 2008|1,770 Legacy Leadership Caffeine and Management Articles|

While I am fascinated (morbidly so) at the number of people that make their living through customer contact that don’t understand how to contact customers, I am mortified at the sloppy leadership practices and sloppy leaders that allow poor customer service to rule the day. My armchair diagnosis is that these leaders suffer from an unhealthy mix of arrogance, apathy and ignorance. They either don’t give a damn or don’t know. Both are inexcusable.

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What to Do With a Lousy Boss

By Art Petty|2024-08-08T13:49:38-05:00July 14th, 2008|1,770 Legacy Leadership Caffeine and Management Articles|

More often than not during a workshop, someone will raise their hand and ask, "All of this stuff about being a good leader is nice, but what do I do about my lousy boss?" Being fairly fast on my feet, I resort to the facilitator's fail-safe of "asking the audience" before offering my own suggestions on this dicey issue. Not surprisingly, there are few satisfying answers (that don't include jail-time for you as a possible outcome) to this dilemma shared by so many.

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Teaching a Senior Team To Dance With Leadership Development

By Art Petty|2024-08-08T13:49:41-05:00July 9th, 2008|1,770 Legacy Leadership Caffeine and Management Articles|

There is no silver bullet for creating an effective leadership culture, but there is a straightforward formula: focus, time and discipline. And of course, practice, practice and more practice. How well does your senior team dance when it comes to leadership development?

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Can You Create A Mission-Driven Focus in a For-Profit Business?

By Art Petty|2024-08-08T13:49:45-05:00July 1st, 2008|1,770 Legacy Leadership Caffeine and Management Articles|

Leaders from the top on down in Not-For-Profits hold an unfair advantage over their erstwhile counterparts in the For-Profit world. Managers in Not-for-Profit are driven by a powerful sense of purpose that delivers meaning and context for even the most mundane of activities. As one young Not-For-Profit manager in my recent Leadership Mastery workshop indicated, "I can't imagine not having the mission to inspire and energize me everyday." My question: Can For-Profit organizations replicate the motivational and contextual power of "The Mission" through other proxies like goals, strategies, bonuses and targets all focused around competitors, financials and metrics like market-share and compound annual growth rate?

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The Leader’s Challenge: Recognizing the Need for Change

By Art Petty|2024-08-08T13:49:53-05:00June 15th, 2008|1,770 Legacy Leadership Caffeine and Management Articles|

I believe that it is important for organizations to develop competence at translating marketplace and macro-environmental changes into appropriate changes to better serve stakeholders. No easy task, especially considering the "noise" that we all face in this era of accelerating change, time compression and growing complexity.

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Tuning In to Leadership (and much more) With A Great New Book

By Art Petty|2024-08-08T13:49:57-05:00June 9th, 2008|1,770 Legacy Leadership Caffeine and Management Articles|

Tuned In presents a six-step process for creating a resonator: "a product or service that so perfectly solves problems for buyers that it sells itself." The examples, approaches and ideas for realizing resonators and for supporting the creation of an organizational culture that institutionalizes the requisite thinking and processes are the heart of the work. The steps: find unresolved problems, understand buyer personas, quantify the impact, create breakthrough experiences, articulate powerful ideas and establish authentic connections offer powerful and practical guidance for marketers and executives everywhere.

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Don’t Misread the Millennials…Or A Coping Strategy for Managers

By Art Petty|2024-08-08T13:50:02-05:00June 4th, 2008|1,770 Legacy Leadership Caffeine and Management Articles|

The impact of this upbringing is now manifesting itself in the workplace, as more buttoned down Generation Xers or younger Boomers are dealing with a wave of people that seemingly don't have the work ethic and willingness to pay dues that allegedly we all must bring to our professional lives. Looked at through the eyes of those that are not so far away in age, but miles away in work philosophy, it's easy to start applying labels like lazy and spoiled. However, before we indict this group of leaders that the demographic numbers indicate that we surely will hand over the reins of power to, it's important to try and understand what makes them tick.

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Bad Bosses, A Walk with Dante and Your Leadership Legacy

By Art Petty|2024-08-08T13:50:18-05:00May 21st, 2008|1,770 Legacy Leadership Caffeine and Management Articles|

Ask a room full of mid-level managers to talk about great leaders that have supported them and you get a few nice stories. Ask them for examples of bad leaders and bad leadership practices and you may have to run for high-ground as the trickle of mildly repressed memories turns into a torrent of frightening anecdotes described by individuals with a far-away look in their eyes and a tone tinged with revenge in their voices.

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How Healthy is Your Leadership Culture? Rate It Yourself and See or, “Rate it and Weep”

By Art Petty|2024-08-08T13:50:21-05:00May 17th, 2008|1,770 Legacy Leadership Caffeine and Management Articles|

Chances are if you are like most of the business professionals that take the 10 question Leadership Culture Index below, your organization can use some improvement. A lot of improvement.

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