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As we approach another anniversary of the publication of my book, Leadership Caffeine: Ideas to Energize Your Professional Development, I am pleased to share some updates and coming attractions as the Leadership Caffeine family of offerings expands.
The biggest barrier to remarkable achievements in our workplaces is not a lack of resources or a shortage of great ideas. Rather, it is a distinct shortage of a very personal attribute: self-confidence. Here are six ideas to help you strengthen your support of these individuals on your team:
A "difficult employee" experience wreaks havoc on team morale and the manager's psyche. For some managers, this experience is so painful, it prompts them to redirect in their careers. For others--survivors, they find different ways to turn the negative experience into improved leadership performance in the future. Here are four approaches of leaders who survived and thrived following a toxic employee situation:
What costs are your own leadership tics and aberrant behaviors imposing on your teams, your firm and on your career? While you've been successful, how much success have you left on the table along the way?
Every professional faces important "moments of truth" as they navigate through their work days. Whether it's the invitation to speak at the board meeting, the opportunity to connect one-on-one with the CEO or, a tough feedback conversation with a team member, you need to be ready to succeed in these High Value/High Risk (HV/HR) situations. Here are 5 steps to helping improve your effectiveness:
There’s very little new to be said about what leadership IS. There is however a great deal to be said about how leadership takes place—particularly in an era characterized by what the academics call VUCA: volatility, uncertainty, conflict and ambiguity.
Laura MacLeod returns to the blog to share her insights on customer service. In this post, she suggests that some of our traditional customer service training might just miss the mark. She offers some alternative approaches to consider.
If humans are in the picture, mistakes will occur. Whether the mistake is an error in judgment, a result of incomplete planning or, due to inexperience with the task at hand, your team members will make mistakes. Your response to a mistake sets the tone for the next stage of your relationship. Here are 5 ideas to help you move in the right direction in these emotionally charged situations:
The hardest work of leading you’ll ever do is not the coaching, problem-solving, communicating and other externally focused activities that occupy your days. Rather, the heavy lifting of creating success as a leader goes on in the space between your ears. Here are 5 key internal issues every leader must regularly renew:
In my experience, the best managers are devoted students of the art of character study—not out of some desire to play armchair psychologist, but rather out of the desire to help. Here's why...
