I wrote recently about the journey and travails we navigated this past Summer as my Dad struggled and eventually passed. In this article, I share some of the many life and leadership lessons I learned from this remarkable man.
In the past four months, I spent most of my time and energy advocating for my elderly father across a variety of healthcare facilities. He passed away during August, and while it was merciful for him, we're left with a gigantic hole in our family and hearts. There's also a mix of guilt, frustration, and anger at much of the healthcare management, leadership, and delivery we encountered along the way.
Peter Drucker's classic article, "Managing Oneself" is something I read annually. The gold in this article is in his five powerful questions we all need to ask and answer to create alignment between ourselves and our work and lives. I share these and offer six additional questions worth considering.
For the management of business-to-consumer (B2C) organizations, the retail or service location is, of course, the ultimate proving ground. The experience for the consumer—good or bad, reflects the organization's management systems from values, commitment to hiring, leadership development, and operations effectiveness. Here are some examples—good or bad—of the management system in action.
I always hope for rain on 9/11. Of the images and emotions seared into my mind from this day, the backdrop of that perfectly blue sky where we saw evil up close and felt the burn of tragedy and loss is something I can't shake. Clear blue skies amplify my emotions on subsequent anniversaries of that awful day.
